Ravi Kumar
New Delhi
Summary
Highly efficient Assistant Manager with comprehensive understanding of debt recovery and collection processes. Strengths include ability to maintain composure in high-pressure situations, strong negotiation skills, and adept at maintaining strict confidentiality. Significant impact made in previous roles through increased efficiency in debt recovery processes and improved communication within teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bajaj Finance Ltd
New Delhi
05.2025 - Current
- Analyzed customer accounts to identify potential collection issues.
- Prepared weekly and monthly reports on collections activities.
- Negotiated payment plans with customers in arrears.
- Followed up with customers via phone or email regarding overdue payments.
Collections Supervisor
Shivaay Associates
Uttam Nagar
05.2024 - 04.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained accurate records of all collections activities including communications with customers.
Collections Team Leader
AV Collection & Marketing Pvt Ltd
Vikas Puri
04.2022 - 05.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved monthly collection targets through effective negotiation techniques.
- Delegated work to staff, setting priorities and goals.
Collections Agent
Kuber Consultants
Vikas Puri
10.2020 - 12.2021
- Resolved customer disputes in a professional manner.
- Located and notified customers of delinquent accounts by telephone, or personal visits to solicit payment.
Education
Bachelor of Commerce -
University of Delhi
New Delhi02.2022
Board of Senior Secondary Education -
Government Co-ed Senior Secondary School Site - 1
New Delhi 04.2019
Board of Higher Secondary Education -
Government Co-Ed Senior Secondary School Site -1
New Delhi04.2017
Skills
- Customer relationship management
- Succession planning
- Team supervision
- Debt recovery expertise
- Payment negotiation
- Empathy and tact
- Client resolution
- Collections procedures
Certification
- Indian Institute of Bank & Finance certified (DRA)
- Arihant Institute of Computer Education (Certificate in Computer Application)
- National Institute of Electronics and Information Technology (CCC)
Languages
- Hindi
- English
Timeline
Assistant Manager
Bajaj Finance Ltd
05.2025 - Current
Collections Supervisor
Shivaay Associates
05.2024 - 04.2025
Collections Team Leader
AV Collection & Marketing Pvt Ltd
04.2022 - 05.2024
Collections Agent
Kuber Consultants
10.2020 - 12.2021
Bachelor of Commerce -
University of Delhi
Board of Senior Secondary Education -
Government Co-ed Senior Secondary School Site - 1
Board of Higher Secondary Education -
Government Co-Ed Senior Secondary School Site -1
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