Ravi Kumar Singh
Hyderabad
Summary
Dynamic Relationship Manager with established success at Axis Bank, specializing in client retention and portfolio management. Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over almost 7 years of Banking experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Manager
Axis Bank
Hyderabad
02.2025 - Current
- Experienced and results-driven Priority Relationship Manager with a strong background in managing and growing a portfolio of high-net-worth individual (HNI) clients. Proven expertise in delivering tailored financial solutions, enhancing customer satisfaction, and achieving revenue growth through strategic cross-selling of banking and investment products. Skilled in relationship management, financial planning, and market analysis with a deep understanding of Axis Bank’s products and customer-first approach. Recognized for building trust, driving client retention, and consistently exceeding performance targets in a competitive environment.
VRM
IDFC FIRST BANK
Hyderabad
04.2024 - 02.2025
- Customer-focused and digitally-savvy Virtual Relationship Manager with a proven track record in delivering exceptional banking services remotely. Experienced in managing a large portfolio of customers through digital channels, providing personalized financial solutions, and ensuring high levels of customer satisfaction and retention. Adept at cross-selling banking products, resolving client queries efficiently, and building strong relationships through consistent, proactive communication. Demonstrates deep knowledge of IDFC FIRST Bank’s digital ecosystem, compliance standards, and customer-first values.
ELITE RELATIONSHIP MANAGER (ERM)
KOTAK MAHINDRA BANK
Hyderabad
11.2023 - 04.2024
- Dynamic and client-centric Elite Relationship Manager with a strong background in managing and growing a high-value portfolio of affluent and HNI clients at Kotak Mahindra Bank. Skilled in providing personalized banking solutions, wealth management advice, and seamless service experiences across financial products. Proven ability to drive revenue through strategic cross-selling, portfolio deepening, and consistent client engagement. Known for building long-term relationships based on trust, financial acumen, and a deep understanding of each client’s unique needs.
PERSONAL BANKER
HDFC Bank Ltd
Hyderabad
08.2022 - 10.2023
- Dedicated and service-oriented Classic Personal Banker with hands-on experience in branch banking operations at HDFC Bank. Skilled in managing and servicing classic segment customers, offering tailored banking and financial solutions while ensuring high levels of customer satisfaction. Proficient in cross-selling a wide range of retail banking products including savings accounts, fixed deposits, loans, credit cards, and investment options. Strong focus on relationship building, process compliance, and delivering seamless in-branch experiences in line with HDFC Bank’s customer-first approach.
Branch Relationship Officer
Axis Bank Ltd
Hyderabad
07.2020 - 08.2022
- Experienced and process-driven Branch Relationship Officer with a strong track record of efficiently managing day-to-day banking operations at Axis Bank. Adept at overseeing branch compliance, cash management, service delivery, and audit readiness while ensuring seamless coordination between front-end and back-end teams. Demonstrates strong leadership in team supervision, risk control, and customer service, aligned with Axis Bank’s standards of operational excellence and regulatory compliance. Committed to enhancing branch productivity, optimizing workflows, and maintaining a customer-centric operational environment.
RL Mentor
ICICI Bank Ltd
Hyderabad
09.2017 - 08.2019
- Skilled and customer-focused Retail Liability Mentor with comprehensive experience in phone banking operations at ICICI Bank. Proven ability to mentor and guide phone banking officers in delivering high-quality service, resolving customer queries efficiently, and promoting liability products such as savings accounts, current accounts, and fixed deposits. Adept at driving performance through coaching, quality monitoring, and product knowledge enhancement. Committed to ensuring compliance, improving customer satisfaction, and supporting team members in meeting service and sales benchmarks in a fast-paced, customer-centric environment.
Education
Post Graduation Diploma - Banking and Financial Services
Amity University
Noida, Uttar Pradesh06.2020
Bachelor of Business Management - Accounting and Finance, Management
Maghad University
Bodhgaya, Bihar06.2017
Skills
- Teamwork
- Self-motivated
- Analytical skills
- Good telephone etiquette
- Good listening skills
- Excellent work ethic
- Training & Development
- Customer service
- Portfolio management
- Financial planning
- Digital banking solutions
- Client retention strategies
- Wealth management
- Problem solving
- Effective communication
- Team collaboration
- Client engagement
- Relationship building and management
Certification
- IRDA Certification
- NISM VA Certification
Personal Information
Date of Birth: 03/20/96
Timeline
Relationship Manager
Axis Bank
02.2025 - Current
VRM
IDFC FIRST BANK
04.2024 - 02.2025
ELITE RELATIONSHIP MANAGER (ERM)
KOTAK MAHINDRA BANK
11.2023 - 04.2024
PERSONAL BANKER
HDFC Bank Ltd
08.2022 - 10.2023
Branch Relationship Officer
Axis Bank Ltd
07.2020 - 08.2022
RL Mentor
ICICI Bank Ltd
09.2017 - 08.2019
Post Graduation Diploma - Banking and Financial Services
Amity University
Bachelor of Business Management - Accounting and Finance, Management
Maghad University
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