Ravi Mahesh
Summary
Experienced CRM professional proficient in utilizing CRM software like zoho and lifeline. Skilled in customer satisfaction, solving queries, retaining customers etc. Strong communicator with a focus on achieving customer satisfaction and organizational objectives. Managed and maintained CRM database to ensure data accuracy and completeness.
Overview
9
9
years of professional experience
Work History
Assistant Manager cum Account Assistant
[ Kerala Tyres Pvt Limited ]
01.2023 - Current
- Handled all the queries of customers by providing them end to end resolution.
- Developed and maintained strong relationship with vendors and customers to facilitate timely product delivery.
- Helps in identifying and resolving concerns related to tools and machinery.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enter financial transactions into internal databases.
- Proficiency in utilizing Enterprise Resource Planning (ERP) software.
Customer Support Executive
Globiva Service Pvt Ltd [ ZOMATO ]
01.2021 - 01.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints using tools like ZOHO and LIFELINE.
- Solved queries through emails, calls and chat process.
- Guidance provided to customers about billing, payment processing, refunds, support policies and procedures.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Accounts Manager & Cashier
Brajrajnagar Filling Station[ IOCL ]
01.2015 - 01.2021
- Ensuring that prices and product codes are entered correctly.
- Educated clients on new products or services to increase customer engagement with brand.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Continuously updated knowledge on latest technology advancements in cash handling equipment, implementing upgrades as needed to improve overall efficiency.
- Operated multiple POS systems proficiently, allowing for seamless transitions between different workstations as needed.
- Adhered to company policies regarding returns and exchanges, maintaining a high level of integrity in all transactions.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor of Commerce -
Belpahar Degree Collage
Odisha, India06.2021
Higher Secondary -
Board of Public Education
Kerala, India04.2015
Secondary -
Little Angel's Senior Secondary School
Odisha, India04.2013
Skills
- Customer relationship management
- Customer service and support
- Retention of customers
- Leadership
- Communication and Teamwork
- Time management skills
- Advanced excel, Ms word
Strengths & Qualities
- Conflict management and resolution skills.
- Flexibility in thinking and operating style.
- Collaborating and working well together with team members.
- Leadership quality.
Languages
English
Hindi
Malayalam
Tamil
Odia
Hobbies and Interests
- Sports
- Travel
Personal Information
- Gender: Male
- DOB- 1st September 1997
- Nationality: Indian
Timeline
Assistant Manager cum Account Assistant
[ Kerala Tyres Pvt Limited ]
01.2023 - Current
Customer Support Executive
Globiva Service Pvt Ltd [ ZOMATO ]
01.2021 - 01.2023
Accounts Manager & Cashier
Brajrajnagar Filling Station[ IOCL ]
01.2015 - 01.2021
Bachelor of Commerce -
Belpahar Degree Collage
Higher Secondary -
Board of Public Education
Secondary -
Little Angel's Senior Secondary School
Similar Profiles
PRASANTH SPRASANTH S
Junior Service Manager at PSN Construction Equipment Pvt Limited (HITACHI Authorised Dealer in Kerala )Junior Service Manager at PSN Construction Equipment Pvt Limited (HITACHI Authorised Dealer in Kerala )
Puneet BhatiaPuneet Bhatia
Sr. Business Head at MRL Tyres Limited(International Sales-SE Asia & Pacific Countries)Sr. Business Head at MRL Tyres Limited(International Sales-SE Asia & Pacific Countries)
RAUL CASTRO R SRAUL CASTRO R S
Lead Associate at Apollo tyres LimitedLead Associate at Apollo tyres Limited