Ravi Patidar
PROGRAM MANAGER
Bhopal,MP
Summary
Carrying over 13+ yrs. of diverse experience in Telecom industry.
Skilled in Project Management,Service delivery, Enterprise service domain. Vendor Management, Support & technical team coordination, Network Implementation, IT services, Core routing, Cisco, SDWAN Solution & Smart cities project.
Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Program Manager
Bharti Airtel Ltd
Bhopal, Madhya Pradesh
09.2017 - Current
- Project management, planning, implementation and maintain Enterprise.
- Services for B2B segment like SDWAN, MPLS, Internet, NLD, NIPS and Hardware etc.
- On Time, within budget Implementation of the complete project.
- Enhance service delivery experience for the customer & revenue for the organization.
- Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work.
- Experience in managing all aspects of a large advisory/implement action program management.
- Responsible for Project management, Deployment & Integration, Acceptance testing. Enabling support /Billing & Partner factory interlock & reviews.
CMP Lead
Essjay Ericsson Pvt. Ltd
Indore, Madhya Pradesh
03.2015 - 08.2017
- Working on Reliance communication FSO project as a Cluster In charge at Indore Location.
- Carrying added responsibility for IDEA FSO project as a Regional lead for rollout the initiate phase of project.
- Responsibility for Service assurance & Service delivery of Enterprises services like MPLS, L2VPN, L2LL, ILL, PRI etc for serving platinum customers.
- Responsible for Manage & handling work flow of different Vendor's Company like which responsible for service delivery, extend last mile for Enterprise customers.
- Enterprise SD Target Achievement percentage Timely closure of enterprise service orders on the receipt of SO's in CPEBT.
- Provisioning SLA Compliance percentage monitoring every service orders during various provisioning tasks and timely closure from respective work groups.
- Pro-active Initiatives - Process improvements, MIS and reporting, Portal updates, tracking of network resources.
- Monitoring Service Delivery delays and gaps for improvement for ISO 9001 compliance.
Team Lead
Telesonic Pvt. Ltd, Bharti Airtel
Jaipur, Rajasthan
02.2014 - 03.2015
- Responsibility for team management for service assurance & service delivery of enterprises services like MPLS, L2VPN, L2LL, ILL, PRI etc for serving high value B2B customers.
- Good Knowledge of M6 (Meta solve), ICRM & ECRM.
- Coordination with NOC team & field team for Final Service delivery execution.
- Tracking of enterprise service delivery and faults and timely resolution for the same.
- End to End (CAF to Cash) SLA Compliance percentage proactively monitoring all the service orders received for delivery and timely delivery of the same.
- Appreciation gold certificate got during first six month of Job due to outstanding performance in maintaining Data SA & SD SLA.
Assistant Manager - Operations (FA Team)
Alcatel-Lucent Manage Solution
Indore, Madhya Pradesh
04.2013 - 01.2014
- Working on Reliance communication FSO project as a Data Engineer.
- Responsibility for operations issues for Enterprises services like MPLS, L2VPN, L2LL,DIA, PRI etc for serving high value B2B segment customers.
- Enterprise & MNS Fault SLA Compliance - FA Notified percentage timely addressing and closure of FT's reported by Enterprise NOC in concurrence with customers.
- Tracking of enterprise service delivery and faults and timely resolution for the same.
- First level Surveillance activities for Troubleshooting of every service received against faults.
- Pro-active Initiatives - Process improvements, MIS and reporting, Portal updates, tracking of network resources.
- CPE recovery percentage Coordination with customers on collection of CPE's on the receipt of deactivation of services.
- R&R of Network Electronics - DLC/LMDS/UBR /MEN/Wi-Max and R&R for enterprise CPEs number timely raising of RMA for material reimbursement from the vendor and follow-ups for the timely receipt from them.
- Ace Award Winner in FA department of MPCG circle due to major MPSWAN project completion successfully.
Assistant Manager - FA Network
Reliance Communication
Indore, Madhya Pradesh
09.2011 - 03.2013
- Responsibility for Enterprises services like MPLS, L2VPN, L2LL, DIA, PRI etc for serving High value platinum customers.
- Working on different Routers Cisco, Juniper, Maipu, Techroute & UBRs like ceregon, ubiquity, Prima, aparto etc.
- Enterprise SD Target Achievement percentage Timely closure of Enterprise service orders on the receipt of SO's in CPEBT.
- First level Surveillance activities for Troubleshooting of every service received against faults.
BSS Engineer
Alcatel-Lucent manages solution
Bilaspur, Chattisgarh
03.2010 - 08.2011
- Responsible for Bilaspur and Korba BSC management & Regular audit of network parameters availability of Network for the Bilaspur Cluster, Completion of PM timely & prompt action taken in case of Failure & breakdown.
- Maintenance of ZTE ZXG10 IBSC, RNC, Indoor & Outdoor BTS, Alcatel BSC,Node B, CDMA Huawei BSC . Alcatel & Huawei BTS.
- Software update & Patch loading in BSC & BTS in the cluster whenever needed.
- Analyzing daily OMCR & TTI report & making corrective maintenance.
- Maintaining the cell site performance parameter like TASR, Call drop rate, H/O failure, Carrier utilization, TCH congestion, SDCCH congestion etc.
- Make plan for KPI improvement of site, such as TRX addition, coverage improvement & capacity improvement.
- Performing RF Drive Test Using Agilent E6474A & TEMS 7.1 .and also presenting the Report for TUV & quarterly drive for Reliance GSM & CDMA Network.
RF Drive Test Engineer
NR Switches & Radio Services Pvt Ltd
, India
09.2008 - 02.2010
- Working as a RF drive test engineer for multiple projects UP, Mumbai & Bihar for Airtel & Aircel.
- Verifying the initial and predicted coverage plots.
- Acceptance testing of cell sites.
- Changing database parameters, neighbor cell relations etc.
- RF Acceptance Test of Voice Quality Signal Strength, Hand over & Calls.
- Drive Test to identify areas with Poor Coverage & Highest Call Drops.
- Drive test of Site for Call Origination Test, Hand over test & Coverage test.
- Knowledge and practice of drive test measurement/analysis tool.
Education
Bachelor of Engineering - Electronics & Communication
All Saint's College of Technology
Bhopal 06.2004 - 08.2008
Higher Secondary -
Kendriya Vidhyalaya
Sehore 04.2001 -
High School -
Kendriya Vidhyalaya
Sehore 04.2001 -
Skills
Documentation proficiencyundefined
Certification
PRINCE2® Foundation Certificate,6th edition in Project Management
Projects
- Currently handling project for SDWAN solution deployment for Madhya Pradesh state wide area network (MPSWAN) who can serve network connectivity in various Government Departments of MP. Where we need to provide Hardware along with SDWAN solution to migrate existing network into hybrid network along with managing day to day operational NOC activity with FMS services.
- Handled project of Raipur smart city for integrate command & control center (ICCC) including city surveillance & implementation of intelligent traffic management system (ITMS) where we need to provide bandwidths using OFC cables & need to implement network along with service implementation agency.
- Handled Electricity boards projects to provide dedicate MPLS bandwidths for MPMKVVCL , CSPDCL for both RAPDRP as well as SCADA department.
- Handled CCTNS project of Chhattisgarh state for providing dedicated MPLS bandwidths.
Timeline
PRINCE2® Foundation Certificate,6th edition in Project Management
01-2022
Program Manager
Bharti Airtel Ltd
09.2017 - Current
CMP Lead
Essjay Ericsson Pvt. Ltd
03.2015 - 08.2017
Team Lead
Telesonic Pvt. Ltd, Bharti Airtel
02.2014 - 03.2015
Assistant Manager - Operations (FA Team)
Alcatel-Lucent Manage Solution
04.2013 - 01.2014
Assistant Manager - FA Network
Reliance Communication
09.2011 - 03.2013
BSS Engineer
Alcatel-Lucent manages solution
03.2010 - 08.2011
RF Drive Test Engineer
NR Switches & Radio Services Pvt Ltd
09.2008 - 02.2010
Bachelor of Engineering - Electronics & Communication
All Saint's College of Technology
06.2004 - 08.2008
Higher Secondary -
Kendriya Vidhyalaya
04.2001 -
High School -
Kendriya Vidhyalaya
04.2001 -
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