Flexible work hoursCompany CultureWork-life balanceCareer advancementPersonal development programsPaid time offHealthcare benefitsPaid sick leaveStock Options / Equity / Profit Sharing
Summary
Driven professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Build and retains high performance teams by hiring, developing and motivating skilled professionals.
Keen on leadership in executing AI projects that help maximize business outcomes of business enterprises.
Overview
28
years of professional experience
1
Language
Work History
CSS Global SaaS and Apps Delivery
Director
04.2022 - Current
Job overview
Quite strong in Program and Project Management in SaaS Cloud programs
Spearheaded AI adoption programs with almost all customers in the Portfolio of accounts I control
Mentored about 25 project managers in managing SaaS programs
Deep understanding of AI and execution of programs/projects in AI
Just delivered a large internal AI development project that will help about 1000 people in managing SaaS Cloud support operations efficiently, consistently and with high quality.
Accountable for delivery of all SaaS services including overall customer satisfaction.
Strengthened business by working with Sales teams and adding more SaaS accounts.
Maintained relationships with stakeholders from all critical engagements (about 30).
Spearheaded initiatives in driving AI adoption with almost all customers in my portfolio.
Lead execution of implementing AI features across multiple streams such as Supply Chain, Human Capital Management and ERP Cloud.
Haystek Technologies Private Limited
Hyderabad
General Manager Operations
06.2020 - 02.2022
Job overview
Head of all technology operations and delivery from offshore.
Hired, mentored and managed about 50 people to provide offshore service delivery.
Developed and managed delivery of company’s service offering.
Deloitte India Consulting
Associate Director
11.2020 - 05.2021
Job overview
Project Management responsibility implementing ERP Cloud Financials of Oracle SaaS.
Project budgeting, financials, project executing monitoring and status reporting.
Implement client’s reporting needs in OTBI, BI Publisher.
Oracle Functional Services (OFS)
Senior Manager
06.2008 - 03.2019
Job overview
End to end managed services delivery of OFS helpdesk level-2 services.
Program management, project management, operations management and pre-sales for On-Prem Oracle – PeopleSoft, E-Business Suite applications support.
MindTree Limited
Senior Consultant
11.2004 - 06.2008
Job overview
Application Support & Maintenance processes, service delivery, process definition and training across MindTree.
Pre-sales and business development for AMS services.
Orion and Wings ERP
ERP Functional Consultant
01.1999 - 12.2004
Job overview
ERP Functional Financials consultant working with clients from India and Middle East.
Managed Service Delivery teams and Operations teams spread across 7-8 global SaaS engagements consisting of 260 Support engineers, IT Consultants, Project Managers and administrators: generating $12 Million annual revenue. Handled several functions including AI development projects, Project Management, Program Management, Communications, Risks, Budgeting & Financials, Stakeholders, Pre-Sales, Quality, Vendor management, ITSM, Support processes, Client relationships and Change Management., Mentored and coached 68 employees in areas such as Operations Management, Project Management, Risk Management, Delivery Excellence, Expectation Management and delivering to a promise.
Personal Branding
Personal Branding
Authored a book, Life of a PM in Support & Maintenance – on Operations and Project Management in Applications support
Authored second book, AI and Responsible/Ethical AI. It was published in eCommerce sites such as www.amazon.in, www.amazon.com, www.flipcart.com in September, 2025
Quote
Never forget the boss who cheered you on long after you left their team
Associate Director - Clinical Project Management at CTI Clinical Trial and ConsultingAssociate Director - Clinical Project Management at CTI Clinical Trial and Consulting