Summary
Overview
Work History
Education
Skills
Timeline
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Raheba Khan

Bhopal

Summary

Results-driven Academic Program Manager with expertise in academic operations, product management, and process optimization. Over 5 years of experience in EdTech and education management, currently overseeing the CAT, IPM, and CUET brand. Skilled at syllabus planning, student engagement, and data-driven decision-making to enhance operational efficiency and learning outcomes. Proficient in Microsoft 365, Google Workspace, and Canva for program execution and reporting.

Overview

5
5
years of professional experience

Work History

Senior Academic Manager

Toprankers Edtech Solutions
Bhopal
06.2022 - Current
  • Developed and managed weekly class schedules to ensure timely syllabus completion for online and offline courses.
  • Oversaw CAT, IPM, and CUET brands, managing strategic planning and execution to enhance student engagement.
  • Implemented automated processes that reduced manual workload by 20% in academic operations.
  • Collaborated with marketing, sales, and technology teams to improve course offerings and boost student enrollment.
  • Utilized data-driven strategies to refine academic offerings, increasing student satisfaction and retention rates.
  • Generated reports to support strategic decision-making, facilitating informed curriculum improvements.

Team Lead - Customer Service

Technotask Business Solutions
Bhopal
01.2022 - 06.2022
  • Supervised a team of customer service representatives, ensuring high-quality service delivery.
  • Monitored team KPIs and SLA targets, maintaining company standards.
  • Resolved escalated client issues, improving customer satisfaction ratings.
  • Achieved high satisfaction ratings through proactive problem-solving.
  • Managed multiple chat sessions simultaneously while addressing customer inquiries and complaints.

Business Associate

Altruist Technologies Private Limited
Bhopal
10.2020 - 12.2021
  • Assisted customers by providing information, troubleshooting technical problems, and guiding them through processes, resulting in improved customer satisfaction, and reduced resolution time.
  • Addressed issues with products or services, leading to improved customer retention and enhanced service quality.
  • Maintained and updated accurate account information, which ensured seamless account management, and increased customer trust.

Education

bachelor's - business administration

NRI Group of Institute Technology
06.2021

Skills

  • Operations and product management
  • Quality assurance
  • Strategic planning
  • Critical thinking
  • Team management
  • Decision-making
  • Collaboration and team building
  • Microsoft 365 and Google Workspace
  • Communication tools (Slack, Zoom)
  • CRM software (Salesforce, HubSpot, Zoho)
  • Customer support platforms (JustCall, Freshdesk)
  • Project management tools (Jira, Trello, Asana, Mondaycom)
  • E-commerce platforms (Shopify)

Timeline

Senior Academic Manager

Toprankers Edtech Solutions
06.2022 - Current

Team Lead - Customer Service

Technotask Business Solutions
01.2022 - 06.2022

Business Associate

Altruist Technologies Private Limited
10.2020 - 12.2021

bachelor's - business administration

NRI Group of Institute Technology

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Raheba Khan