Ravi Prakash
Senior Business Analyst
New Delhi
Summary
Perceptive Senior Business Analyst with more than 9 years driving successful business processes for product companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Business Analyst
TBO.COM
Gurugram
07.2022 - Current
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Performed gap analysis to identify areas of improvement.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
- Collaborated with internal business partners to implement commission arrangements.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Business Analyst
TBO.com
Gurugram
08.2021 - 06.2023
- Translation and simplication of business requirement to technical
requirement and working closely with the Development team to achieve goals - Elicit requirements using interviews, document analysis, surveys, site
visits, business process descriptions, use cases, scenarios, business
analysis, competitive product analysis, task and workflow analysis,
and/or requirements workshops - Develop wireframes, workflows, use case diagrams, UML diagrams
,flowcharts, and another analysis-type documentation. Prepare BRD,
FRD, SRS , RTM, User Manual - Prioritizing the requirements and creating tickets in AzureBoard and explaining the requirements to the developers
Business Analyst
Traversia Technology Pvt Ltd
Gurugram
02.2021 - 08.2021
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Doing Competitive Landscape by doing research on multiple tools and communicated to multiple stakeholders
- Creation Of SOW /Product features Document
- Organizing and performing all the Scrum events.
- Define workable acceptance criteria.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Team Lead
Zillious Solution Pvt Ltd (A subsidiary of EBIX)
New Delhi
07.2015 - 07.2021
- Lead a Team whose day to day role is answer queries related to the product.
- End to End implementation and Troubleshooting of Issues and delivery of business solutions.
- Writing User stories, Acceptance criteria, prioritizing using JIRA..
- Responsible to gather project requirements,resolve queries and implement in a deadline driven Environment.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Technical Associate
Zillious Solution Pvt Ltd
New Delhi
12.2013 - 06.2015
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Understanding and Analyzing client business requirement and deliver the document to my Reporting Manager.
- Perform Effort estimation by using Industry defined process of Function Point Effort Estimation.
- Co-ordinates closely with internal sales , sales support and service resources to align solution design with customers business requirements
Education
Bachelor of Technology - Information Technology
West Bengal University And Technology
West Bengal 07.2009 - 07.2013
Skills
Power BI
Microsoft Office Suite
Agile Methodology
SQL and databases
Product development
Scrum
Hotjar
Amplitude
Figma
DrawIO
Timeline
Senior Business Analyst
TBO.COM
07.2022 - Current
Business Analyst
TBO.com
08.2021 - 06.2023
Business Analyst
Traversia Technology Pvt Ltd
02.2021 - 08.2021
Team Lead
Zillious Solution Pvt Ltd (A subsidiary of EBIX)
07.2015 - 07.2021
Technical Associate
Zillious Solution Pvt Ltd
12.2013 - 06.2015
Bachelor of Technology - Information Technology
West Bengal University And Technology
07.2009 - 07.2013