RAVI PRAKASH

• Identified and implemented process changes to improve reporting time and quality
• Created and maintained journal entries, maintaining exceptional accuracy throughout
• Used TALLY accounting software to perform bookkeeping, invoicing and make p.o quotation.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
• Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
• Advocated for sellers and provided feedback to enhance selling process for overall improvements.
• Increased efficiency in handling customer complaints by implementing a streamlined resolution process.
• Enhanced data accuracy by streamlining the information gathering process and implementing regular audits.

• Completed all stock accounting reports and advised on unaccounted for inventory
• Maintained outstanding relationships with both internal and external customers through accurate and prompt communication
• Organized stock areas and displays, facilitating product visibility with carefully labelled shelves providing access to goods.
• Checked and pulled defective or expired products from shelves.
• Completed physical inventory counts each month.

Resolved problems within assigned area, escalating complex issues to supervisors.

Contributed to the development of new training materials, resulting in increased employee engagement and productivity.

Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.

• Coordinated, scheduled and executed in-depth data entry projects
• Created and maintained spreadsheets using Excel
• Compared source documents to verify accuracy of data.
• Completed data entry tasks with accuracy and efficiency.
• Maintained files, records and chronologies of entry activities.