Ravi Pratap Singh Chauhan
Gurugram
Summary
Data Scientist with over 7+ years of experience delivering impact-driven machine learning solutions in the insurance and automotive sector, including both motor and health insurance domains. Proven ability to build predictive models that reduce churn, enhance customer satisfaction, and improve operational efficiency. Adept in using NLP, customer segmentation, and predictive analytics to solve real business problems at scale. Strong command over tools like Python, SQL, AWS, and Power BI.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Scientist
Policybazaar
05.2023 - Current
- Waiver request optimization: Used K-means clustering to segment priority customers and assess waiver eligibility, optimizing resource allocation impacted renewal rate by 3.5%
- Customer Query Classification: Implemented a BERT + XGBoost pipeline to categorize insurance queries. Resulted in a 40% faster resolution time, 25% higher CSAT, and a 10% drop in repeat complaints.
- Cross-Sell Potential Plans: Applied K-means clustering on demographic and behavioral data to identify high-potential leads for cross-selling insurance products. Led to a 10% increase in conversion rates.
- Customer connectivity optimization: Utilized clustering techniques K-means, DBSCAN to segment customers based on their contact preferences, response behavior, and engagement history, optimizing the distribution of calls across various buckets.
Associate, Data Analyst and Data Scientist
Nagarro
07.2017 - 06.2018
- Auto Industry Analytics: Built dashboards and analytics tools for a luxury automaker, tracking after-sales service, technical issue trends, and connected vehicle data.
- Customer Propensity Modeling: Used logistic regression to predict likelihood of purchase from web traffic data, leading to a 30% reduction in Customer Acquisition Cost.
- Worked on a Dashboarding tool for a major luxury automaker. It encompasses KPIs and scorecards for Dealers in the area of After Sales, Connected Vehicle, and Technical Services.
Research Intern
Continental carbon
05.2015 - 07.2015
- Worked with the process engineering team to analyze production data, build dashboards and identify optimization opportunities in carbon black manufacturing processes.
Education
Bachelor of Technology - Chemical Engineering
Indian Institute of Technology - IIT BHU
01.2017
Skills
- Python
- Machine Learning Models
- Statistical Analysis
- AWS
- Data Structures and Algorithms
- Natural Language Processing
- Deep Learning
- GenAI
- Pyspark
- Quicksight
- SQL
- Scikit-learn
Certification
- Data Science BootCamp : 6 Months - 2024 Upgrade
- Awarded for developing a call connectivity prediction model that significantly improved customer contact rates for claim assistance.
WEBSITES, PORTFOLIOS, PROFILES
https://github.com/ravichauhan0009
Timeline
Data Scientist
Policybazaar
05.2023 - Current
Associate, Data Analyst and Data Scientist
Nagarro
07.2017 - 06.2018
Research Intern
Continental carbon
05.2015 - 07.2015
Bachelor of Technology - Chemical Engineering
Indian Institute of Technology - IIT BHU
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