Ravi Rai
Hyderabad
Summary
A result-oriented professional with over 7.8 years of experience in Networking, Technical Support, Troubleshooting in Broad band (ISP) & Telecommunication sector. Skilled in troubleshooting, technical support, monitoring, and maintenance for PDH/SONET/SDH/Microwave and Ethernet systems and Basic knowledge on DWDM and IP Network. Skilled in identifying new technology /product / services for modernization of network, Proficient in Telecom Transmission NOC Testing, Configuration and Troubleshooting of issues that could affect the project and building effective solutions. Proficient in troubleshooting of ECI and Huawei equipment, skilled to identify & troubleshoot issues that could affect the project and build effective solutions. Proved resourceful in addressing all important issues & defining best practices for project support & documentation as well as training project members to enable the team to perform their activities efficiently. Worked on Live Automation Project for Transmission L1.
Overview
2
2
Languages
Work History
Transmission & IP Fault Management Team
TATA Communications and Transformation Services Limited (TCTSL)
11.2019
- Leading team of 50 highly competent members; managing roster including list of employees and information related to them like their location, timing, and responsibilities for period
- Monitoring network from NOC location and maintaining network uptime by ensuring that faults are effectively resolved within shortest period
- Troubleshooting for enterprise customers and internal circuits including DWDM, SDH, ETH and circuits ranging from E1 services - PINE, converter, and Ethernet services E-LINE, E-LAN
- Generating tickets for inventories; troubleshooting SDH media related faults
- Monitoring fiber Cut & MS-AIS alarms, fiber related issues coordinating with SNOC
- Co-ordination with local O&M engineers in Maintenance of Optical fiber network and Microwave Network
- Packet Layer: RTN 950.905,910 ISU2 to ISV3
- Conducting RFO / RCA for outages and avoid future outages
- Guaranteeing uptime is expressed as SLA level and ensuring the quality of a hosting provider
- Providing solution to new implementation, fault & level 2 supports during outages through monitoring PDH/SONET/SDH and Ethernet systems Network
- Working on NMS tools-ECI-NMS, HUAWEI-NMS
- Resolving customer complaints including Packet Drops, Latency, slow speed, Link flapping, and throughput, Reachability issue
- Working with LAN and WAN environment.
- Ensured seamless communication during critical incidents by serving as the primary point of contact for internal stakeholders and third-party vendors
- Maximized resource utilization by efficiently allocating personnel, tools, and equipment based on priority levels of reported faults
- Participated in regular review meetings with senior management to provide updates on fault management activities, challenges, and achievements
- Enhanced system performance with proactive monitoring and maintenance of network elements
Transmission: Network Engineer
Wipro infotech
05.2018
Network Engineer
TATA Communications Limited
Network Engineer
Wipro InfoTech Ltd.
Education
B.E. - Computer Science & Engineering
Radha Raman Institute of Technology and Science (RITS) Bhopal, RGPV University
12th - undefined
Khalsa Higher Sec. School, Bhopal
10th - undefined
Khalsa Higher Sec. School, Bhopal
Skills
MPLS TPundefined
Timeline
Transmission & IP Fault Management Team
TATA Communications and Transformation Services Limited (TCTSL)
11.2019
Transmission: Network Engineer
Wipro infotech
05.2018
Network Engineer
TATA Communications Limited
Network Engineer
Wipro InfoTech Ltd.
B.E. - Computer Science & Engineering
Radha Raman Institute of Technology and Science (RITS) Bhopal, RGPV University
12th - undefined
Khalsa Higher Sec. School, Bhopal
10th - undefined
Khalsa Higher Sec. School, Bhopal
Personal Information
Date of Birth: 11/11/92
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