Ravi Ram

ROLES AND RESPONSIBILITIES IN TATA CONSULTANCY SERVICES :

• Monitor project progress and performance, identifying deviations from plans and recommending corrective actions.
• Costing & Budgeting Preparing Costing template as per SOW taking approval from all the levels Invoice Submission & Follow ups Submitting TCS invoices in Client Portal (SBI Cards) as per Purchase Orders and follow ups for rejected, in progress invoices Every month.
• Resource Allocation Allocating Resources as per the available WON Budget to their respective WON’s Onboarding & Offboarding Initiate Background Checks for associates, Grant & Revoke access for ODC and Office premises.
• GB Projects Help the associate to figure out the Ideas and help them in every step for their GB certification.

• Managed internal operational standards and productivity targets.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Resolved the quires of Etisalat customer.
• Daily Meet the SLA Target of Etisalat client.
• Worked on client KPI
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Analyzed department metrics and performance and reported findings to management.
• Achieved the client KPI