Ravi Shankar

Results-driven professional with a proven track record of over 18 years in driving digital transformation and delivering best-in-class solutions across various customer verticals. Experience in managing service delivery, P&L, client relationships, quality and training, and digital operations for clients in the technology, media, telecom, retail, and travel domains. Skilled in leading diverse delivery teams across global centers, providing strategic leadership, building strong client relationships, creating high-performance teams, optimizing revenue, implementing business turnaround strategies, leveraging analytics and automation, and scaling up operations. Committed to making a positive impact on both the community and the organization.

• Build and manage client relationship supporting various flagship products.
• Managing multi geography business with a span of 2200+ Digital Ops Associates.
• Business transformation to improve customer journey across the digital platform.
• Stake holder Management and collaborate with cross functional teams globally.
• Partnering with Account Management team to identify opportunity for Business Growth.
• Manage and drive efficiencies thus reducing operational cost through adoption of Gen AI.
• Interact with different client groups at different levels to ensure Service Delivery exceeds expectations.
• Creating strategic plans to meet business objectives.
• Lead Six Sigma projects on process improvements.