Ravi Shankar

• Assisted in L1/L2 support activities including bot monitoring, incident resolution, and root cause analysis under senior engineers’ guidance.
• Gained hands-on experience in Automation Anywhere Control Room for bot deployment, scheduling, and credential management.
• Supported the team in handling real-time production issues by troubleshooting errors and preparing detailed incident logs.
• Participated in automating repetitive L1 support tasks such as ticket tracking, case updates, and SLA monitoring.
• Contributed to bot development and testing activities, ensuring proper workflow execution and documentation.
• Collaborated with business and technical teams to learn requirement gathering, process analysis, and change request handling.

Key Contribution:

• Successfully built a basic case monitoring bot that automated ticket triaging and reduced manual checks by 40% during internship.

• Company Overview: Automation Anywhere is a global company specializing in Robotic Process Automation (RPA)
• Delivered L1/L2 support for production RPA bots, ensuring >99% uptime and on-time SLA compliance.
• Diagnosed and resolved incidents within 25%
• Developed and enhanced bots using Automation Anywhere’s TaskBots & MetaBots, improving process efficiency by >40%.
• Managed bot schedules, credentials, and deployments via Control Room to support 24x7 business operations.
• Implemented preventive maintenance procedures that reduced recurring issues by >30%.
• Coordinated with business teams for requirement gathering, change requests, and testing of automation workflows.
• Prepared detailed RCAs for recurring incidents and shared preventive measures with clients.
• Key Achievements: Migrated 15+ bots to a cloud-based setup, improving scalability and reducing latency by >20%.
• Automated invoice processing in retail domain, reducing manual workload by >70%. Developed banking loan processing bot that cut processing time by >50%.