

15 Years’ experience November, 15,1980 Jaipur, Rajasthan LinkedIn.com/in/ravi-sharma-52b09654
14+ years of multi-industries experience of Result Orientation with major experience Banking & Telecom industry responsible for High Value business. Organization like Yes Bank, India bulls Housing Finance Ltd, ICICI HFC Ltd, Vodafone, Tata Sky, & Aditya Birla Retail Ltd are the feathers of my Professional growth
Key Business Management & Business Hunting(Bank)
On boarding new client from direct, DSA and branch sourcing Building and maintaining healthy business relations with SME and Business Banking clients
Handling Team of Relationships Manager’s to get highest productivity with them
Handling the sales of Cash Credit, Overdrafts, Bank Guarantee, LC, Export Packing Credit, LAP etc
Client Servicing (Bank & Telecom)
Ensuring customer satisfaction by achieving delivery of service quality norms, strategizing policies & Procedure in the operating systems to achieve greater customer delight
Providing End to End Solutions to the customer’s needs by maintaining high standards
Supervising customer service operations for rendering and achieving quality services; facilitating first line customer support by answering queries & resolving issues within the TAT
Channel & Team Management (Bank & Telecom)
Tracking market / competitor trends to keep abreast the client’s changing requirements / expectations, setting performance standards and measuring performance for efficient functioning of retail stores
Steered a core team of Relationship Managers and other sourcing channels in the assigned territories of Rajasthan, motivating and assisting them to achieve bottom-line goals
Sales & Operations (Bank & Telecom)
Overseeing the sales & marketing operations, thereby achieving increased sales growth across region, planning & scheduling individual / team assignments to achieve the pre-set goals within time, quality & cost parameters tracking market / competitor trends to keep abreast the client’s changing requirements / expectations, setting performance standards and measuring performance for efficient functioning of retail stores