RAVI SHARMA
Banquet Manager
New Delhi
Summary
Organized Banquet Supervisor with strong leadership and coordination skills. Proven ability to manage large events, ensuring seamless execution from setup to teardown. Adept at training and motivating staff, maintaining high standards of service. Focused on delivering exceptional guest experiences and driving team performance.
Overview
8
8
years of professional experience
Work History
Banquet Operation Manager
JP Morgan & Chase
02.2026 - Current
- Train banquet staff on their duties, service standards, and company procedures.
- Coordinate with clients to understand their needs, and ensure their satisfaction with the event.
- Assist with budget management, controlling costs, and administrative tasks, such as processing payroll.
- Ensuring guest satisfaction and improving TripAdvisor ratings.
- Flexible working hours and excellent customer service.
- Liaise with the culinary team, sales, and other departments to ensure a smooth event flow.
- Assist the banquet manager in planning and coordinating banquets, conferences, and special events.
- Handle operational challenges, and maintain professionalism under pressure.
- Think on their feet to resolve last-minute changes, or conflicts.
- Maintain strict adherence to health, safety, and sanitation regulations.
Banquet Acting Assistant Manager
St. Regis hotel Downtown Dubai
03.2023 - 02.2026
- Lead and schedule bartenders and bar backs, ensuring proper setup, service, and breakdown.
- Address customer complaints and manage tricky situations, including potential conflicts.
- Manage stock, place orders, control costs, and ensure proper storage.
- Monitoring stock levels, placing orders for spirits and supplies, and negotiating prices with distributors.
- Designing signature cocktail programs, researching drink trends, and creating seasonal menus.
Banquet Supervisor
Renaissance Hotel Downtown Dubai
05.2021 - 03.2023
- Oversee daily dining room flow, manage reservations, coordinate with the kitchen, and ensure smooth service.
- Maintain cleanliness, uphold presentation standards, enforce health and safety protocols, and ensure menu knowledge.
- Promote specials, upsell menu items, and ensure efficient billing.
- Arrive early, check department readiness, review reservations, and brief staff on goals.
- Address guest complaints professionally, and resolve issues immediately to avoid escalation.
- Perform shift-closing tasks, including tallying cash, credit card, and settlements.
- Analyze and report guest feedback to management to help improve service quality.
Banquet Executive
Fairmont Hotel
01.2019 - 03.2021
- Greeting attendees, assisting with seating, and responding to inquiries about the menu, including ingredients and allergen information.
- Arranging tables and chairs according to floor plans; setting lines, silverware, glassware, and centerpieces; and preparing buffet stations or coffee bars.
- Success in this role depends on coordinating closely with other servers, kitchen staff, and banquet captains to ensure seamless service.
Education
Bachelor - hotel management
Kukreja Institute of Hotel Management
India01-2017
Skills
Event coordination
Budget management
Decision-making
Staff training
Client liaison
Operations management
Timeline
Banquet Operation Manager
JP Morgan & Chase
02.2026 - Current
Banquet Acting Assistant Manager
St. Regis hotel Downtown Dubai
03.2023 - 02.2026
Banquet Supervisor
Renaissance Hotel Downtown Dubai
05.2021 - 03.2023
Banquet Executive
Fairmont Hotel
01.2019 - 03.2021
Bachelor - hotel management
Kukreja Institute of Hotel Management