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Ravi Shekhar
Team Lead
Hyderabad,TG
Summary
Adept at leading teams and enhancing productivity, I excelled at Movate Technologies, mentoring and empowering staff to surpass goals. Skilled in problem-solving and client service, I significantly improved customer satisfaction and team performance. My approach combines technical expertise with strong people management, driving high client retention and team advancement.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Team Leader
Movate Technologies Private Limited
06.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Technical Support Specialist- JL3B
Movate Technologies Private Limited
04.2022 - 06.2023
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Resolved [20-25] technical support inquiries per day.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Senior Technical Support Engineer
Movate Technologies Private Limited
08.2020 - 03.2022
- Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
- Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
- Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
Technical Support Engineer
Microland Pvt.Ltd
09.2018 - 08.2020
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
B.Tech - Computer Science
JIS College Of Engineering
Kolkata, India 04.2001 -
Intercalated Bachelor of Science - Mathematical Sciences
R.C.N.D.Inter College
Muzaffarpur, India 04.2001 -
High School (Madhyamik) - Mathematical Sciences
R K H S Serukahi Haridaspur
Muzaffarpur, India 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Mentoring
People management
Client service
Microsoft Copilot
Microsoft 365
Power BI
Adobe Photoshop
Interests
Timeline
Team Leader
Movate Technologies Private Limited
06.2023 - Current
Technical Support Specialist- JL3B
Movate Technologies Private Limited
04.2022 - 06.2023
Senior Technical Support Engineer
Movate Technologies Private Limited
08.2020 - 03.2022
Technical Support Engineer
Microland Pvt.Ltd
09.2018 - 08.2020
B.Tech - Computer Science
JIS College Of Engineering
04.2001 -
Intercalated Bachelor of Science - Mathematical Sciences
R.C.N.D.Inter College
04.2001 -
High School (Madhyamik) - Mathematical Sciences
R K H S Serukahi Haridaspur
04.2001 -
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)