Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 15 years of progressive training experience and take on challenging new role.
Hi, I’m
Ravi Upadhyay
Ludhiana
Summary
Overview
15
years of professional experience
1
Certification
Work History
TATA AIA INSURANCE CO. LTD.
Training Manager
08.2021 - Current
Job overview
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Assisted in development of employee assessments to measure training value.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
PNB METLIFE INSURANCE CO. LTD.
Training Manager
Job overview
MAX LIFE INSURANCE CO. LTD.
Business Development Manager
09.2019 - 10.2020
Job overview
ADITYA BIRLA SUNLIFE INSURANCE CO. LTD.
Training Manager
03.2018 - 09.2019
Job overview
Reliance Retail Ltd
Store Manager
07.2013 - 03.2018
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bharti Retail Ltd.
Team Leader
09.2009 - 03.2013
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Karvy Stock Brocking Ltd
Sales Executive
06.2008 - 08.2009
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Chandigarh UniversityChandigarh
Master of Science from Data Science
11.2023
University Overview
Uttar Pradesh Technical UniversityLucknow
MBA
06.2008
University Overview
Himachal Pradesh UniversitySolan
B.com
05.2005
University Overview
Skills
- SQL
- PostgreSQL
- Python
- Logistic Regression
- Statistical Analysis
- Machine Learning
- Dashboard Creation
- Decision Trees
- Logistic Regression
- Microsoft Power BI
- Capital and Resource Allocation
Accomplishments
Accomplishments
* Awarded by National head for highest number of Business insurance closures 2022-23 FY.
* Appreciated by National Head for Q1 business Growth in 2019
Certification
- Certified Financial Planning , CFI
- Certified Master's in Data Analytics, Simpliearn
- Advanced Certification Data Science & Artificial Intelligence, IIT MADRAS
Languages
English
Bilingual or Proficient (C2)
Timeline
Training Manager
TATA AIA INSURANCE CO. LTD.
08.2021 - Current
Business Development Manager
MAX LIFE INSURANCE CO. LTD.
09.2019 - 10.2020
Training Manager
ADITYA BIRLA SUNLIFE INSURANCE CO. LTD.
03.2018 - 09.2019
Store Manager
Reliance Retail Ltd
07.2013 - 03.2018
Team Leader
Bharti Retail Ltd.
09.2009 - 03.2013
Sales Executive
Karvy Stock Brocking Ltd
06.2008 - 08.2009
Training Manager
PNB METLIFE INSURANCE CO. LTD.
Chandigarh University
Master of Science from Data Science
Uttar Pradesh Technical University
MBA
Himachal Pradesh University
B.com
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