Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Languages
Personal Information
Accomplishments
Timeline
Generic

RAVI VERMA

Pilibangan

Summary

Dynamic operations leader with a proven track record at Instakart Services Pvt Ltd, excelling in hub operations management and team leadership. Skilled in process optimization and customer relationship management, I drive performance improvements and ensure compliance, achieving operational excellence while fostering a positive team environment.

Overview

7
7
years of professional experience

Work History

Sr .Operation Executive

Instakart Services Pvt Ltd
12.2021 - Current
  • Hub Operations Management: Ensured smooth opening and closing of the hub in accordance with operational standards and compliance requirements.
  • Internal Quality Auditor: Focused on enhancing operational quality by conducting regular audits and ensuring adherence to defined SOPs.
  • Billing and Financial Reconciliation: Oversaw the timely processing of bills, cash collection, reconciliation, and accounting through ERP systems.
  • Team Leadership: Managed and supervised sorters and delivery personnel (Delivery Boy ), ensuring performance targets (KPIs) were consistently met.
  • Resource Planning: Allocate delivery resources (bike and van) efficiently based on shipment load and route planning.
  • Training and Development: Provided training to team members to ensure awareness of operational protocols, and continuous performance improvement.
  • Inventory & Stock Management: Maintained real-time stock tracking, ensuring zero unexplained variances in inventory daily.
  • Delivery and Customer Support: Participated in delivery and pick-up operations when required, and handled customer calls for undelivered shipments, resolving escalations.
  • Reporting and Analysis: Prepared and shared day-end reports, operational summaries, and responded to official correspondence promptly.
  • Real-Time Performance Monitoring: Tracked and supported delivery personnel to ensure timely deliveries, resolve en-route issues, and minimize turnaround time (TAT).
  • Change Management: Actively supported the organization in adopting new policies and processes, with minimal disruption.

Operation Incharge

Blue Dart Express Ltd
04.2018 - 12.2021
  • Operation matrix analysis and ensure for improvement
  • Coordinate with all the relevant seller and ensure for smooth operation.
  • Management of customer promise date adherence.
  • Dealing with local customers for their timely delivery & pick-up.
  • Pre-planning & preparations for next day working like as Heavy loads deliveries limited sources.
  • Planning of delivery works preference to urgent shipment to customers & delayed shipment in network.
  • Quick decision on Route planning as per requirement.
  • Regular coordination with Customers regarding Dispatches and Receipts.
  • To Take Customer complaints and Feedbacks and map those to customer service for speedily action.
  • Receipt and scanning of incoming material.
  • Entry of all incoming and outgoing material.
  • Prepared all required shipping documents.

Education

Secondary -

Board of Secondary Education Ajmer

Sr. Secondary -

Board of Secondary Education Rajasthan

B.sc -

MGSU Bikaner
Rajasthan

R SCIT -

VMOU KOTA
Kota

Skills

  • Self-confidence
  • positive attitude
  • Teamwork and management
  • Hub operations management
  • Process optimization
  • Team leadership
  • Problem solving
  • Customer relationship management
  • Change management
  • Reporting and analysis
  • Cost reduction

Extracurricular Activities

Participated in races Cricket events in the college & School sports meets

Hobbies and Interests

  • Playing Cricket
  • Listening to Music

Languages

  • English
  • Hindi

Personal Information

  • Father's Name: Om Prakash
  • Date of Birth: 08/16/97
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Accomplishments

  • Successfully handled 6,000+ last-mile deliveries and 2,000+ first-mile pickups during the Big Billion Days (BBD) 2023, ensuring timely delivery and operational efficiency under high-pressure conditions.
  • Awarded Best Hub in RJ2 Zone during BBD 2023 for outstanding performance in delivery management, team coordination, and customer satisfaction.

Timeline

Sr .Operation Executive

Instakart Services Pvt Ltd
12.2021 - Current

Operation Incharge

Blue Dart Express Ltd
04.2018 - 12.2021

Secondary -

Board of Secondary Education Ajmer

Sr. Secondary -

Board of Secondary Education Rajasthan

B.sc -

MGSU Bikaner

R SCIT -

VMOU KOTA

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RAVI VERMA