Ravi Chandra Rudrabhatla

Hyderabad

Summary

Dedicated supply chain enthusiast with a keen eye for customer satisfaction and a talent for analytical problem-solving. Well-versed in production, distribution, warehousing, and middle mile network execution within the supply chain. Experienced in fast-moving consumer goods (FMCG) and e-commerce industries, ensuring efficient operations and seamless delivery of goods.

Overview

years of professional experience

Work History

Program Manager, Supply chain Disruption

Amazon Pvt Ltd.

02.2021 - Current

Serving as a Program Manager in Supply Chain Disruption Management Team of Relay Operations Center (ROC), Amazon with multiple partner teams across North America and Europe to manage & improve channel performance, responsible in evolving the processes and mechanisms
with the growing complexities in the network by working across multiple stakeholders
Driven improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to the partners.
Identified fraudulent activity trends and launched a program leading a team of 11 people to audit them and identified a financial leakage of $297K, collaborated with various stakeholders including Loss & Prevention, FC, Legal, HR and Operational teams in changing the standard work
Led a project to reduce the consumption of Adhoc loads in US Middle Mile Supply chain Network by 908 Bps in 5 Months leading to a cost savings of 6 - 8 MM $
Used Slack or Asana to remotely monitor team, generating reports to improve operations and maintain quality standards.
Introduced metrics for Call Disconnects post which compliance has reduced from 70% in Q1 2022 to 3% in Q3 2024
Worked closely with BA teams in building the self-serve Quick sight dashboards for Feedback closure and Repeat defaulter’s data to stakeholders.
Identified and fixed issues with recommendation criteria's of Automated task Routing by collaborating with IND/US teams
Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for MBR's, QBR's and OP docs.

Team Lead (Transportation Specialist - 11)

Amazon Pvt. Ltd

12.2019 - 02.2021

Monitored team performance, providing suggestions for improvement and training program's to increase team efficiency
Entrusted with qualitative analysis projects to help deep dive the process gaps and Associate case action behaviors and share feedback with them
Ideated and built multiple shift wash VBA macros (saved around 9 labor hours per day)
Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Piloted and launched ROC Critical Backup Team which created 3293 ad-hoc loads in pilot Week whereas 10K loads were created previously which resulted in a savings of $539K per week. Received L8 (Director) level appreciation on successful launch.
Worked with PMO team closely in getting 8 SOP’s updated to increase the customer experience.

Education

Bachelors - Electronics and Electrical Engineering

CVR College of Engineering

Hyderabad, India

05.2016

Skills

MS Excel
MS PowerPoint
Program Management
Risk Analysis

Supply chain management
Quality Assurance
Supply Chain Management

Languages

Hindi

Proficient

English