Ravi Chandra Rudrabhatla
Hyderabad
Summary
Dedicated supply chain enthusiast with a keen eye for customer satisfaction and a talent for analytical problem-solving. Well-versed in production, distribution, warehousing, and middle mile network execution within the supply chain. Experienced in fast-moving consumer goods (FMCG) and e-commerce industries, ensuring efficient operations and seamless delivery of goods.
Overview
5
5
years of professional experience
Work History
Program Manager, Supply chain Disruption
Amazon Pvt Ltd.
Hyderabad, India
02.2021 - Current
- Serving as a Program Manager in Supply Chain Disruption Management Team of Relay Operations Center (ROC), Amazon with multiple partner teams across North America and Europe to manage & improve channel performance, responsible in evolving the processes and mechanisms
with the growing complexities in the network by working across multiple stakeholders - Driven improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to the partners.
- Identified fraudulent activity trends and launched a program leading a team of 11 people to audit them and identified a financial leakage of $297K, collaborated with various stakeholders including Loss & Prevention, FC, Legal, HR and Operational teams in changing the standard work
- Led a project to reduce the consumption of Adhoc loads in US Middle Mile Supply chain Network by 908 Bps in 5 Months leading to a cost savings of 6 - 8 MM $
- Used Slack or Asana to remotely monitor team, generating reports to improve operations and maintain quality standards.
- Introduced metrics for Call Disconnects post which compliance has reduced from 70% in Q1 2022 to 3% in Q3 2024
- Worked closely with BA teams in building the self-serve Quick sight dashboards for Feedback closure and Repeat defaulter’s data to stakeholders.
- Identified and fixed issues with recommendation criteria's of Automated task Routing by collaborating with IND/US teams
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for MBR's, QBR's and OP docs.
Team Lead (Transportation Specialist - 11)
Amazon Pvt. Ltd
Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
Entrusted with qualitative analysis projects to help deep dive the process gaps and Associate case action behaviors and share feedback with them
Ideated and built multiple shift wash VBA macros (saved around 9 labor hours per day)
Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
, India
12.2019 - 02.2021
- Monitored team performance, providing suggestions for improvement and training program's to increase team efficiency
- Entrusted with qualitative analysis projects to help deep dive the process gaps and Associate case action behaviors and share feedback with them
- Ideated and built multiple shift wash VBA macros (saved around 9 labor hours per day)
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Piloted and launched ROC Critical Backup Team which created 3293 ad-hoc loads in pilot Week whereas 10K loads were created previously which resulted in a savings of $539K per week. Received L8 (Director) level appreciation on successful launch.
- Worked with PMO team closely in getting 8 SOP’s updated to increase the customer experience.
Education
Bachelors - Electronics and Electrical Engineering
CVR College of Engineering
Hyderabad, India05.2016
Skills
- MS Excel
- MS PowerPoint
- Program Management
- Risk Analysis
- Supply chain management
- Quality Assurance
- Supply Chain Management
Languages
Hindi
Proficient
C2
English
Proficient
C2
Telugu
Bilingual or Proficient (C2)
Timeline
Program Manager, Supply chain Disruption
Amazon Pvt Ltd.
02.2021 - Current
Team Lead (Transportation Specialist - 11)
Amazon Pvt. Ltd
12.2019 - 02.2021
Bachelors - Electronics and Electrical Engineering
CVR College of Engineering