Ravichandran Pramila
Senior Process Executive
Chennai
Summary
Experienced Senior Process Executive with a passion for pursuing a challenging career in a dynamic organization that fosters continuous learning and growth opportunities. Adept at balancing customer service and support objectives while driving innovative process improvement initiatives. Proficient in research and data aggregation to derive valuable insights. Client-focused and solutions-oriented with a strong analytical mindset to deliver impactful product value propositions.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Process Executive
Novateur Electrical and Digital Systems Pvt Ltd
02.2024 - Current
- Customer Engagement & Call Processing: Efficiently manage customer interactions using X-Tend Application, ensuring seamless communication and resolution.
- Salesforce CRM & Database Management: Expert in Salesforce Service Cloud, handling database updates for UPS population across PAN India, ensuring accurate records and streamlined operations.
- Revenue Generation & Payment Advisory: Serve as the direct SPOC (Single Point of Contact) for service-related payments, driving revenue and maintaining financial accuracy.
- Operational Performance & Uptime Management: Monitor and optimize uptime performance in dashboards, ensuring operational efficiency and high-quality service standards.
- Software Assistance & Case Assignment: Support automated case assignments to field service technicians PAN India, leveraging FSL app for seamless mobile integration and enhanced workflow efficiency.
SENIOR PROCESS EXECUTIVE
INFOSYS
07.2021 - 12.2023
- Business Mapping & Regional Integration: Successfully trained in setting up businesses on maps across multiple regions, ensuring precision, accessibility, and seamless integration.
- Productivity Tracking & Data Validation: Maintained a daily tracker of team productivity, validating data accuracy and presenting detailed reports to team leads for performance insights.
- Cross-Team Collaboration & Problem Resolution: Built strong professional relationships with internal Point of Interest teams, earning trust and recognition for problem-solving expertise in complex cases.
- Process Optimization & Workflow Efficiency: Spearheaded initiatives to enhance process clarity, increase productivity, and maintain top-tier quality standards across operations.
- Innovation & Employee Engagement: Actively contributed to the development group, introducing circular activities that fostered collaboration and engagement, leading to successful adoption.
- Strategic Analysis & Management Advisory: Conducted a structured evaluation of process pros and cons, presenting improvement strategies to management and facilitating discussions with senior leadership and clients.
Education
MBA - FINANCE
MALLA REDDY INSTITUTE OF MANAGEMENT
Hyderabad, India 01.2020 - 12.2020
BCOM - COMPUTERS
SIVA SIVANI DEGREE COLLEGE
Hyderabad, India 01.2018 - 12.2018
Intermediate - Commerce
LOYOLA JUNIOR COLLEGE
Hyderabad, India 01.2015 - 12.2015
Skills
Operational excellence
Workflow Analysis
Business process improvement
Efficiency improvement
Operations management
Analytical thinking
Personal Information
- Date of Birth: 01/15/98
- Gender: Female
- Nationality: Indian
Disclaimer
I do hereby confirm that I will deliver the best part of my service and dedication. I fully hope that you will provide me an opportunity to work in your esteemed organization.
Timeline
Senior Process Executive
Novateur Electrical and Digital Systems Pvt Ltd
02.2024 - Current
SENIOR PROCESS EXECUTIVE
INFOSYS
07.2021 - 12.2023
MBA - FINANCE
MALLA REDDY INSTITUTE OF MANAGEMENT
01.2020 - 12.2020
BCOM - COMPUTERS
SIVA SIVANI DEGREE COLLEGE
01.2018 - 12.2018
Intermediate - Commerce
LOYOLA JUNIOR COLLEGE
01.2015 - 12.2015