Years experience as Implementation and Support Senior Analyst
Ravichandra Rao
Senior Analyst
Mangalore,KA
Summary
Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 6 years of experience working on large and small-scale projects as well handling daily operational requests. Exceptional technical understanding with the ability to meet project deadlines.
Overview
6
6
9
9
Years of professional experience
Work History
Senior Analyst
Semnox Solutions Private Limited
2015.05 - Current
- About company: IT solutions for Entertainment and Leisure industry, Conduct business meetings with clients to gather requirements and demonstration of product.
- Developing and maintaining end to end knowledge of business process and applicable procedures.
- Coordinate with a team of development within organization to develop system architecture to meet customer requirements.
- Lead role during implementation projects for performing technical planning, installation, and knowledge transfer of FEC solutions.
- Guide customer through change management process to ensure successful adoption of solution.
- Assist in monitoring project related issues or escalations and build response strategy and action to address issues.
- Research and evaluate technology solutions and present recommendations for improved system operations.
Jr. R&D Engineer
Kadavil Electro Mechanical Industries
2014.04 - 2015.04
- About company: Laboratory Equipment & Controllers manufacturing, Research for new controller devices and electronic components for laboratory devices.
- Discuss the project with team members and ensure the components are compatible with the circuit board and PIC output.
- Design and Code PIC 16F877a using C language to reach the requirement.
- Create test cases and test controller devices.
Market Researcher
RapidValue Solutions
2012.09 - 2014.02
- About company: IT mobility and product development solutions.
- Research and document the potential client details.
- Contact stakeholder through email.
- Discuss the requirements with business manager and co-ordinates key projects handled.
Education
Bachelor of Engineering - Electronics And Communication
Canara Engineering College
Mangalore 2007.08 - 2012.04
Pre-University Course - Computer Science
St. Gerorge Higher Secondary School
Cochin 2005.06 - 2007.03
Skills
Knowledge of business operations
Client management
Technical understanding
Information gathering
Business Development
Operations analysis
Business process mapping
Accomplishments
- Best Employee Award for Excellence- Q2, 2020.
- Maintained a customer satisfaction rate of 92%.
- Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the software.
- Completed in-depth analyses for business optimization projects boosting revenue by 11.8%
- Supervised team of 3 staff members.
Successful Projects
- Amazinga Fun, Croatia.
- Fantasy Island Theme Park, United Kingdom
- Explorium Sports and Science Centre, Ireland
- Aeon Fantasy Co.Ltd, Malaysia, Vietnam
- Camaya Coast Resort, Philippines
- Uncle Ringo Pvt Ltd, Singapore