Summary
Overview
Work History
Education
Skills
Marital Status
Spouse Name
Additional Information
Interests
Timeline
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Akanksha Sharma

Akanksha Sharma

Greater Noida

Summary

Experienced Senior Associate work driven to optimize processes and streamline operations work with efficiency. Successful at managing multiple task & priorities with a positive attitude. Willingness to take on added responsibilities to meet organization's goals

Overview

4
4
years of professional experience
3
3
Languages

Work History

Senior Analyst

Barclays
5 2022 - Current
  • Collecting project requirements and meeting with project teams regularly to coordinate tasks and resolve conflicts
  • Facilitating meetings with organizational leadership and organizing presentations
  • Evaluated emerging technologies for potential integration into company operations, driving innovation across various functions.
  • Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
  • Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.
  • Utilize and manage databases System.
  • Managing and allocating daily task to complete the daily report to meet the SLA.
  • Making reports to present the actual data base of business.

Sr Representative

Concentrix
07.2021 - 04.2022
  • Strengthened client relationships through excellent communication skills and consistent followup.
  • Identify the problems and devise proper resolutions to the customer's.


  • Coordinating efforts to meet customer and business needs
  • Managed high-volume workload while maintaining strong attention to detail and accuracy.
  • Prompt responses to customer queries and the timely implementation of customer service strategies
  • Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
  • Reduced customer complaints with proactive problem-solving and prompt issue resolution.

Customer Associate

Accenture
10.2020 - 07.2021
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
  • Up-to-date knowledge about organization's products, services, upgrades and issues.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Care Executive

Teleperformance
04.2020 - 10.2020
  • Handling inbound and outbound chats, transferring them to relevant agents or departments.
  • Dealing with customer issues and churning out an easy-to-follow solution.
  • Interacting with customers to ensure they have a desirable and shareable experience
  • Acknowledged customers queries and provide them quick resolution.
  • Providing complete information about the products & services to the customer.

Education

MIB - International Business Management

Rajasthan University
Jaipur, India
04.2001 -

BBA - Management Information Systems

ICG College
Jaipur, India
04.2001 -

High School Diploma -

SBM
Jaipur
04.2001 -

Skills

  • Client management
  • Analytics program experience
  • Report Preparation
  • Performance monitoring
  • Technical understanding
  • Financial Modeling
  • Knowledge of business operations
  • System Analysis
  • Business Operations Analysis
  • Data Research and Validation
  • MS Excel
  • Process Improvement
  • Interpersonal Skills
  • Multitasking Abilities
  • Team building
  • Team Collaboration
  • Organizational Skills
  • Reliability
  • Relationship Building
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Time management abilities
  • Time Management
  • Problem-solving aptitude
  • Business Development
  • Multitasking
  • Task Prioritization

Marital Status

Married

Spouse Name

Mr. Abhishek Ahuja

Additional Information

To be a part of an organization where I can put my efforts ethically in honing the growth of the organization and learn from the scenarios for enhancing my abilities to my strength for the contribution to my society and company.

Interests

Travelling

Explore new places

Kathak Dancing

Feeding Birds

Timeline

Sr Representative

Concentrix
07.2021 - 04.2022

Customer Associate

Accenture
10.2020 - 07.2021

Customer Care Executive

Teleperformance
04.2020 - 10.2020

MIB - International Business Management

Rajasthan University
04.2001 -

BBA - Management Information Systems

ICG College
04.2001 -

High School Diploma -

SBM
04.2001 -

Senior Analyst

Barclays
5 2022 - Current

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Akanksha Sharma