RAVI CHANDER DEVARUPALA
Senior Technology Executive Leader
Hyderabad,telangana
Summary
Global IT Executive specializing in enterprise technology strategy, AI-enabled operations, and cybersecurity governance. Delivered significant improvements in operational efficiency and digital transformation through effective management of technology investments, infrastructure modernization, and cloud transformation initiatives. Focused on fostering business continuity and talent development while overseeing large-scale service delivery across multiple regions.
Overview
5
5
Certificates
26
26
years of professional experience
Work History
IT Director
EPIQ SYSTEMS
Hyderabad, India
01.2019 - Current
- Led 10 direct reports and coordinated support from 42 indirect team members serving 6,000 employees and 5,000 contingent workers globally.
- Manage US$3.5M annual IT budget for infrastructure, software licensing, network services, and workforce technology.
- Managed $1.2M software portfolio and $500K Dell strategic partnership, optimizing software utilization across initiatives.
- Collaborated with EMEA, APAC, and India executive leaders to align technology strategy with growth initiatives.
- Led ServiceNow-to-Jira migration to result in approximately US$3M in savings.
- deployed RevOps and GitHub Copilot automations to enable AI-driven service desk transformation.
- Optimized endpoint compliance by increasing compliance from 75% to 92% across more than 11000 managed assets.
- coordinating 1–2 acquisitions annually to enable tenant domain email and data migration initiatives.
- directed enterprise IT strategy alignment for infrastructure applications and security aligned with business priorities.
- Led cross-functional teams through system upgrades, migrations, and service continuity initiatives.
- Developed technology roadmaps supporting scalability, reliability, and operational efficiency.
- Managed cybersecurity controls, risk assessments, and incident response procedures.
- Oversaw vendor relationships, contract reviews, and software licensing compliance.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
IT Service Delivery Leadership
AERIES TECHNOLOGY GROUP
Hyderabad, Telangana
01.2017 - 01.2019
- Led multi-client IT service delivery engagements across enterprise environments, overseeing global ITSM operations, service governance, and business-critical support functions.
- Managed cross-functional technology teams including Global Service Desk (L1-L3), Major Incident Management, Change Management, Problem Management, Application Support, and Infrastructure Operations supporting diverse customer portfolios.
- Established governance frameworks, SLA monitoring, KPI reporting, and service reviews to enhance operational transparency and service quality for stakeholders.
- Directed Major Incident Management processes, coordinating technical teams, business stakeholders, and vendors to minimize business disruption and accelerate service restoration.
- Led Change Management governance across multiple customer environments, improving change success rates while reducing operational and business risk.
- Partnered with client leadership teams to align technology services with business objectives, operational priorities, and transformation initiatives.
- Standardized ITIL-based Incident, Change, Problem, and Service Request Management processes across service delivery functions to improve consistency and customer satisfaction.
- Drove service improvement programs through performance analytics, root-cause management, and automation opportunities to optimize service delivery.
- Managed geographically distributed support organizations to deliver 24x7 technology services across multiple regions and ensure consistent customer support.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Senior Manager, Global IT Operations
LUMERIS INDIA
01.2007 - 01.2016
- Built and led global infrastructure and operations teams delivering 24x7 support across servers, networks, storage, virtualization, end-user computing, and enterprise applications.
- Established and scaled a Digital Operations Center (DOC) responsible for proactive monitoring, detection, prevention, and remediation of infrastructure, network, application, and platform events. Implemented KPI-driven operational management focused on MTTD, MTTR, FCR, Network Uptime, Latency, and Packet Loss reduction.
- Developed proactive service assurance and event correlation processes, reducing reactive support efforts while enhancing service reliability and operational stability.
- Directed infrastructure modernization initiatives across VMware virtualization, VDI, storage, backup, disaster recovery, networking, and enterprise server platforms.
- Improved incident SLA compliance from 65% to 98% through operational governance, service reviews, escalation management, and process standardization.
- Developed proactive service assurance and event correlation processes that reduced reactive support efforts and improved service reliability and operational stability.
- Established ITIL-aligned Incident, Problem, Change, Release, Risk, and Service Level Management processes, improving service quality and governance.
- Designed and implemented enterprise disaster recovery and business continuity capabilities to improve resilience and reduce operational risk.
- Built high-performing technical teams through mentoring, skills development, and succession planning, fostering leadership capabilities.
Lead Systems & Network Administrator
Instancy Technologies Pvt. Ltd.
Hyderabad
02.2004 - 06.2007
- Managed infrastructure services for users and customers in Americas, Europe, and Asia, ensuring seamless operation across regions.
- Administered Windows Server, Active Directory, DNS, DHCP, IIS, SQL Server, hosting, VoIP, and wireless LAN environments to support business operations.
- Built and mentored four-member technical team, enhancing enterprise network reliability through collaborative support.
Senior Systems Administrator
Cadsys India Pvt. Ltd.
Hyderabad
02.2003 - 02.2004
- Oversaw systems administration and infrastructure support to ensure optimal performance and reliability.
- Administered Windows and Linux servers, ensuring stable performance, patching, and backup integrity.
- Managed Active Directory, Group Policy, and user access provisioning across enterprise environments.
- Monitored system health, resolved escalations, and restored services with minimal operational disruption.
Network / Hardware Engineer
Hi-Fi Computer Services
12.2001 - 02.2003
- Provided network, hardware, and end-user technical support to resolve issues and enhance user experience.
- Installed and configured network hardware, cabling, and endpoint connections for stable connectivity.
- Diagnosed LAN, WAN, and wireless issues, restoring service and minimizing user disruption.
- Maintained routers, switches, firewalls, and access points to support secure network performance.
Hardware Engineer
R-Cube Data Links
01.2001 - 12.2001
- Delivered hardware and technical support, resolving issues to ensure system reliability.
Customer Support Engineer
Abacus Computer Services
06.2000 - 01.2001
- Provided customer support in technology services environment.
- Diagnosed hardware and software issues, resolving complex customer incidents with minimal escalation.
- Coordinated remote troubleshooting, guiding users through configuration, connectivity, and application recovery steps.
- Documented support cases accurately, maintaining clear resolution notes and service records.
Education
Bachelor of Computer Applications -
IGNOU
Skills
Azure, AWS, Azure Cloud PC, Power Automate, Power Apps, Gen AI, Agentic AI, Claude, GitHub Copilot, VMware, OpenStack, Jira Service Management, ServiceNow, Microsoft O365 administration, Zscaler, Tanium, Intune, Jamf, Power BI, Tableau, Solar Winds, Software & hardware asset management, Business Process Automations (BPA)Strategic planning
Relationship building
Strategic planning
Verbal and written communication
ITIL governance
AI ENABLED OPERATIONS
Cyber Security Governance
Enterprise Service Delivery
Accomplishments
- US$3M savings through ServiceNow to Jira Service Management transformation.
- Agentic AI Service Desk using ElevenLabs and Retell.ai improving answer rates to 99%.
- Azure Cloud PC migration supports 2,000 users.
- ISO 27001, Zscaler, MFA and DLP implementation across global operations.
- Power BI and Tableau executive dashboards for C-level governance.
- Developed proactive service assurance and event correlation processes that identified infrastructure anomalies before business impact occurred, significantly reducing reactive support activities while improving service reliability, incident resolution effectiveness, and operational efficiency
Certification
ITIL Foundation V3
Timeline
IT Director
EPIQ SYSTEMS
01.2019 - Current
IT Service Delivery Leadership
AERIES TECHNOLOGY GROUP
01.2017 - 01.2019
Senior Manager, Global IT Operations
LUMERIS INDIA
01.2007 - 01.2016
Lead Systems & Network Administrator
Instancy Technologies Pvt. Ltd.
02.2004 - 06.2007
Senior Systems Administrator
Cadsys India Pvt. Ltd.
02.2003 - 02.2004
Network / Hardware Engineer
Hi-Fi Computer Services
12.2001 - 02.2003
Hardware Engineer
R-Cube Data Links
01.2001 - 12.2001
Customer Support Engineer
Abacus Computer Services
06.2000 - 01.2001
Bachelor of Computer Applications -
IGNOU