

Datacenter, Cloud, Systems, Storage & Engineering Operations • Managed a 25,000 sq. ft. engineering datacenter and multidisciplinary cloud, systems, storage and operations teams. • Designed and delivered VMware-based Global Labs as a Service / private cloud capability, generating approximately $400K year-over-year value/savings in different versions of the role record. • Led datacenter virtualization, storage architecture, SAN fabric design and Infrastructure as a Service initiatives. • Planned and executed a zero-downtime datacenter relocation, with documented savings ranging from approximately $450K to $800K across resume versions. • Established Centers of Excellence and supported IT integration during M&A-related transitions. • Led talent acquisition, performance management, capacity planning, infrastructure optimization and vendor operations. • Drove green datacenter initiatives through automated shutdown and decommissioning of idle/end-of-life systems.
Enterprise Server & Storage Support • Provided enterprise technical support for Dell PowerEdge servers and Latitude systems. • Resolved approximately 15 complex technical issues per day in one documented role version, achieving approximately 98% customer satisfaction. • Supported configuration, triage, problem resolution and operational support; identified recurring issues and provided engineering feedback. • Created and maintained knowledge-base content for support teams.