ROHIT SANGHANI

• Company Overview: Infobip is a global leader in omnichannel and conversational communication.
• Hiring, managing and strategize solution expert team
• Success plan to build high performing and motivated team of expert to design conversational AI solutions
• Chapter Leader to define the business goals and operations planning matching with product capabilities and road map alignment
• Mission Based Team plan to achieve higher success and building playbook for Solutions engineering Squad way of work and innovative use case comprising industry leader enterprises
• Infobip is a global leader in omnichannel and conversational communication.

• To take ownership on coordinating tender process and is responsible for tender documentation.
• To have detailed overview of Infobip’ s products and solutions from technical and commercial point of view and keeps track of any changes and upgrades.
• Feasibility analysis of all projects before implementation phase.
• To take the role of Project Manager in project implementation phase.
• To Design technical solutions and service integrations for clients and identifies hardware, software or license needs and liaisons with teams responsible for procurement.
• Actively engages in post-sales processes while recognizing broader business opportunities on the client side. Supports business departments in presales process through meetings, calls and technical documentation delivery. Developing training and briefing material for staff.

• Possess in-depth knowledge of proposal preparation, bid management and collateral preparation
• Prepare a detailed business plan
• Market research and continue gathering of information from Channel Partners or end user
• Possess excellent communication and presentation skill
• Highly skilled in reviewing proposals, managing projects, providing estimates and recommending the best product solutions
• Ability to handle complex tasks and exceed client expectations
• Possess pleasing personalities and question-based selling skills
• Ability to understand and capture technical as well as business requirements
• Proficient in planning and handling customers
• Assisting and supporting the Project Manager in their daily duties.
• Providing project support to senior Project Managers.
• Developing training and briefing material for staff.
• Keeping in close contact with key project members and decision makers

• Responsible for successful delivery of client project work assigned
• Responsible for maintaining the entire project execution cycle. Currently we are following the Waterfall methodology as a part of Agile Project delivery
• Serve as escalation point for clients to ensure high quality deliverables, solutions and client management
• Develop and maintain deep customer contacts as assigned.

• Aid in developing and implementing procedures and standards that will provide effective workflows and satisfy the business needs at Tech Support Department.
• Perform regular system health check, including detecting and solving problems, security management, capacity and performance problems identify and document (including operational). Troubleshoots errors and escalates those which exceed capacity and capability.
• Monitor daily maintenance and support tasks.
• Oversee that all Trouble Tickets are resolved according to the agreed Service Level Agreement (SLA).
• Monitor network statistics using Performance Management Tool and take corrective action on the faults.
• Ensure that procedures and methodologies are reviewed and approved before they are adopted into production environments. This includes software upgrades, new patches, system notifications, database configurations and any other network affecting procedure that may affect the agreed SLA.
• In coordination with the Sales or Pre Sales, study new requirements of division or coordinate for ongoing lead / Customer.
• Contribute to the motivation of junior staff, providing day to day assistance where necessary.
• Analysing and implement strategies to ensure that the services are optimized, and policies are adhered.
• Shift Management / Trouble ticketing management / Escalation Management / Incident Severity Definitions.

Job Responsibilities:

• To provide prompt Technical Support on installation, Programming, Maintenance of the entire product range of Matrix to the Channel Partners and Customers (Nationwide and International)
• To provide Technical Training to Channel Partners (Nationwide and International) on Installation, Programming, Maintenance of the entire product range of Matrix.

Responsibilities as a Technical Support and Trainer:

• Attend Complaint calls on the Chat, phone, emails
• Maintain each log of the complaint register
• Visit customer sites to attend critical complaints
• Get trained by the design team on each new product update and if they make any update in the existing products
• Identifying people who require training and what kind of training
• Identifying product areas that require training
• Defining objectives of each training program
• Developing the training modules on entire product range of Matrix
• Conduct the technical training program (Nationwide and International) on each and every product of Matrix

• Operation and maintenance of DVB-RCS Hub (RLSS Version-2.0) installed in (ISRO-AHMEDABAD) for EDUSAT network. I am looking for another DVB-RCS Hub (RLSS version-1.5) which is installed as joint adventure of EMS NETWORKS & INFINIUM INDIA LTD.
• Operate and maintain a healthy VSAT network, organizing resources and configuration requirements, troubleshooting and diagnose the problems in a professional and faster way, proactively monitoring, performing administration and optimizations of VSAT network performances.
• Implement VSAT solutions for Pt-Pt, star & mesh networks: SCPC, DVB-RCS, TDMA
• Configure Internet access, VPN and VoIP based on VSAT networks
• Implement acceleration solutions: compression, TCP optimization
• Management and monitoring of VSAT networks
• Support customers and troubleshooting problems based on NMS applications