Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic
ROHIT SANGHANI

ROHIT SANGHANI

Head of Solutions Engineering
Bengaluru

Summary

Strategic technology leader with 18+ years of experience in Presales consulting, solution architecture, and enterprise customer engagement, with a recent and strong focus on AI/ML and Generative AI (GenAI) adoption. Demonstrated ability to lead 0-to-1 initiatives, manage cross-functional teams, and align innovative technologies with business goals. Proven track record of building regional go-to-market strategy, managing large strategic accounts, and creating scalable solution frameworks.

Currently driving GenAI-powered solutioning and ecosystem development for high-impact sectors including BFSI, telecom, retail, education, and public sector. Skilled in articulating complex AI solutions, shaping product vision, conducting client workshops, and translating business requirements into scalable AI architectures using LLMs, RAG, fine-tuned models and prompt engineering.

Overview

19
19
years of professional experience
3
3
Languages

Work History

Head of Solutions Engineering

Infobip
Bengaluru
07.2023 - Current
  • Company Overview: Infobip is a global leader in omnichannel and conversational communication.
  • Leading GenAI solution architectures using LLMs, Retrieval-Augmented Generation (RAG), prompt engineering for BFSI, Retail, EdTech, and government clients.
  • Partnered with teams to design AI-based assessment platforms, voice-bot solutions, and document intelligence solutions with OCR, semantic search, and classification using open-source and proprietary LLMs.
  • Conducted CXO-level presentations and PoC design workshops for digital transformation using generative AI.
  • Contributed to AI/LLM use-case discovery frameworks for public sector and enterprise clients.
  • Hiring, managing and strategize Presales and solution expert team
  • Success plan to build high performing and motivated team of expert to design conversational AI solutions
  • Chapter Leader to define the business goals and operations planning matching with product capabilities and road map alignment
  • Mission Based Team plan to achieve higher success and building playbook for Solutions engineering Squad way of work and innovative use case comprising industry leader enterprises
  • Tracks the number of active partners and their engagement in sales enablement, joint marketing, and solution development. Some of the partners here to mentioned are Meta, Tech Mahindra, TCS, Microsoft, Oracle, MarTech and CRM Platforms, Web and Mobile Banking Platforms..

Sales Engineering Manager

Infobip
Bengaluru
09.2018 - 09.2023
  • To take ownership on coordinating tender process and is responsible for tender documentation.
  • To have detailed overview of Infobip’ s products and solutions from technical and commercial point of view and keeps track of any changes and upgrades.
  • Feasibility analysis of all projects before implementation phase.
  • To take the role of Project Manager in project implementation phase.
  • To Design technical solutions and service integrations for clients and identifies hardware, software or license needs and liaisons with teams responsible for procurement.
  • Actively engages in post-sales processes while recognizing broader business opportunities on the client side. Supports business departments in presales process through meetings, calls and technical documentation delivery. Developing training and briefing material for staff.

Senior Manager Presales

Panamax
Ahmedabad
01.2016 - 08.2018
  • Possess in-depth knowledge of proposal preparation, bid management and collateral preparation
  • Prepare a detailed business plan
  • Market research and continue gathering of information from Channel Partners or end user
  • Possess excellent communication and presentation skill
  • Highly skilled in reviewing proposals, managing projects, providing estimates and recommending the best product solutions
  • Ability to handle complex tasks and exceed client expectations
  • Possess pleasing personalities and question-based selling skills
  • Ability to understand and capture technical as well as business requirements
  • Proficient in planning and handling customers
  • Assisting and supporting the Project Manager in their daily duties.
  • Providing project support to senior Project Managers.
  • Developing training and briefing material for staff.
  • Keeping in close contact with key project members and decision makers

Manager Professional Services

Panamax
Ahmedabad
10.2013 - 12.2015
  • Responsible for successful delivery of client project work assigned
  • Responsible for maintaining the entire project execution cycle. Currently we are following the Waterfall methodology as a part of Agile Project delivery
  • Serve as escalation point for clients to ensure high quality deliverables, solutions and client management
  • Develop and maintain deep customer contacts as assigned.

Senior Technical Support Executive

Panamax
Ahmedabad
09.2010 - 09.2013
  • Aid in developing and implementing procedures and standards that will provide effective workflows and satisfy the business needs at Tech Support Department.
  • Perform regular system health check, including detecting and solving problems, security management, capacity and performance problems identify and document (including operational). Troubleshoots errors and escalates those which exceed capacity and capability.
  • Monitor daily maintenance and support tasks.
  • Oversee that all Trouble Tickets are resolved according to the agreed Service Level Agreement (SLA).
  • Monitor network statistics using Performance Management Tool and take corrective action on the faults.
  • Ensure that procedures and methodologies are reviewed and approved before they are adopted into production environments. This includes software upgrades, new patches, system notifications, database configurations and any other network affecting procedure that may affect the agreed SLA.
  • In coordination with the Sales or Pre Sales, study new requirements of division or coordinate for ongoing lead / Customer.
  • Contribute to the motivation of junior staff, providing day to day assistance where necessary.
  • Analysing and implement strategies to ensure that the services are optimized, and policies are adhered.
  • Shift Management / Trouble ticketing management / Escalation Management / Incident Severity Definitions.

Technical Support Engineer

Matrix Comsec
Vadodara
08.2008 - 08.2010

Job Responsibilities:

  • To provide prompt Technical Support on installation, Programming, Maintenance of the entire product range of Matrix to the Channel Partners and Customers (Nationwide and International)
  • To provide Technical Training to Channel Partners (Nationwide and International) on Installation, Programming, Maintenance of the entire product range of Matrix.

Responsibilities as a Technical Support and Trainer:

  • Attend Complaint calls on the Chat, phone, emails
  • Maintain each log of the complaint register
  • Visit customer sites to attend critical complaints
  • Get trained by the design team on each new product update and if they make any update in the existing products
  • Identifying people who require training and what kind of training
  • Identifying product areas that require training
  • Defining objectives of each training program
  • Developing the training modules on entire product range of Matrix
  • Conduct the technical training program (Nationwide and International) on each and every product of Matrix

Senior VSAT NOC Engineer

Infinium India Limited
Ahmedabad
08.2006 - 07.2008
  • Operation and maintenance of DVB-RCS Hub (RLSS Version-2.0) installed in (ISRO-AHMEDABAD) for EDUSAT network. I am looking for another DVB-RCS Hub (RLSS version-1.5) which is installed as joint adventure of EMS NETWORKS & INFINIUM INDIA LTD.
  • Operate and maintain a healthy VSAT network, organizing resources and configuration requirements, troubleshooting and diagnose the problems in a professional and faster way, proactively monitoring, performing administration and optimizations of VSAT network performances.
  • Implement VSAT solutions for Pt-Pt, star & mesh networks: SCPC, DVB-RCS, TDMA
  • Configure Internet access, VPN and VoIP based on VSAT networks
  • Implement acceleration solutions: compression, TCP optimization
  • Management and monitoring of VSAT networks
  • Support customers and troubleshooting problems based on NMS applications

Education

Bachlor of Engineering - Electronics and Communication

Hemchandracharya North Gujarat University
Visnagar, Gujarat, India
05.2006

Science-Higher Secondary - Science Education

Gujarat University
Ahmedabad, India
03.2002

Skills

Timeline

Head of Solutions Engineering

Infobip
07.2023 - Current

Sales Engineering Manager

Infobip
09.2018 - 09.2023

Senior Manager Presales

Panamax
01.2016 - 08.2018

Manager Professional Services

Panamax
10.2013 - 12.2015

Senior Technical Support Executive

Panamax
09.2010 - 09.2013

Technical Support Engineer

Matrix Comsec
08.2008 - 08.2010

Senior VSAT NOC Engineer

Infinium India Limited
08.2006 - 07.2008

Bachlor of Engineering - Electronics and Communication

Hemchandracharya North Gujarat University

Science-Higher Secondary - Science Education

Gujarat University

Languages

English
Hindi
Gujarati
ROHIT SANGHANIHead of Solutions Engineering