Ravikant Baudh
Retail Sales & Business Development
Ghaziabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Reliance Jio Infocomm
10.2018 - Current
- Managing also (Market Planning, Building Acquisitions, and Channel Partners) by the optimum utilization of resources.
- Supervision of the sales team and strong leadership with a high level of commitment.
- • Provided sales training to enhance the team’s capability and productivity.
- Sales & Business Development: Taking care of sales with a focus on achieving predefined sales targets, growth, forecasting, and planning for monthly and quarterly sales targets, and executing the long-term business directions to ensure maximum profitability in line with organizational objectives.
- • Market Planning: Analyzing the latest market trends, tracking competitors’ activities, and providing valuable inputs to outline the marketing strategy for the coming year, quarter, or months.
- • Team Management: Monitoring, training, and motivating the team, ensuring quality improvement in them, providing direction to the team to ensure optimum performance, and enhancing their professional skills.
- • Client Relationship Management: Managing customer-centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms.
Service Manager
Bharti Airtel Limited-(Pay Roll on Teamlease Service Limited)
03.2017 - 10.2018
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Operations and Maintenance Engineer
DSP CORPORATE PVT Limited
02.2012 - 02.2017
- Managed maintenance teams to ensure timely completion of projects and minimized downtime.
- Led troubleshooting efforts during unplanned outages, coordinating with internal teams and external partners as needed to expedite resolution timeframes.
- Conducted regular audits of safety procedures, mitigating potential hazards in the workplace environment.
- Implemented cost-saving measures within maintenance budget without compromising quality or effectiveness of operations support services.
- Coordinated with external vendors for specialized services or parts procurement, negotiating favorable contract terms when applicable.
Customer Service Supervisor
SMS HR SERVICES
07.2010 - 01.2012
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
MBA - Marketing IT
Venkateshwara Group of Institutions, Meerut
Shri Venkateshwara University Gajrola Amroha U.P 04.2001 -
Bachelor of Arts - Arts
Meerut Collage Meerut
CCS University Meerut 04.2001 -
High School Diploma -
Janta Inter Collage
Meerut, India 04.2001 -
High School Diploma -
Janta Inter Collage
Meerut, India 04.2001 -
Timeline
Assistant Manager
Reliance Jio Infocomm
10.2018 - Current
Service Manager
Bharti Airtel Limited-(Pay Roll on Teamlease Service Limited)
03.2017 - 10.2018
Operations and Maintenance Engineer
DSP CORPORATE PVT Limited
02.2012 - 02.2017
Customer Service Supervisor
SMS HR SERVICES
07.2010 - 01.2012
MBA - Marketing IT
Venkateshwara Group of Institutions, Meerut
04.2001 -
Bachelor of Arts - Arts
Meerut Collage Meerut
04.2001 -
High School Diploma -
Janta Inter Collage
04.2001 -
High School Diploma -
Janta Inter Collage
04.2001 -