Ravi Kant Sharma
Team Leader - Customer Service
Indore
Summary
Dynamic Team Leader with a proven track record at Buhler India Pvt Ltd, excelling in complaint resolution and team motivation. Achieved high customer satisfaction through effective communication and strategic collaboration, while reducing call handling time. Skilled in technical support and relationship building, driving performance improvements across customer service teams.
Overview
11
11
years of professional experience
Work History
Team Leader
Buhler India Pvt Ltd
02.2020 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Coordinated with other departments to resolve customer issues more efficiently, enhancing overall service experience.
- Reduced average call handling time by introducing effective communication techniques, allowing for more customer interactions.
- Led weekly team meetings to discuss performance metrics, identify improvement areas, and set goals for customer service excellence.
- Achieved high levels of customer satisfaction, consistently monitoring service metrics and implementing improvements.
- Value Added, SMB sales, short Cycle Business for MP, CG, Gujrat.
- KAM (Key Account Management).
- Chanel Partner sales.
- Offer Prepare and submission.
- Managing customer complaint and CAQ System.
- Flour Mill,Rice Mill,Pulse Mill,Beasan Plant,Grain Handling,Sorting ,Brewery Industries and Ethanol Plant.
Project Engineer
The Delhi Flour Mill CO. Ltd- Greater Noida
11.2014 - 02.2020
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Education
B.Tech - Mechanical Engineering
Indore Institute of Science And Technology
Indore, India 04.2001 -
Skills
Team supervision
Timeline
Team Leader
Buhler India Pvt Ltd
02.2020 - Current
Project Engineer
The Delhi Flour Mill CO. Ltd- Greater Noida
11.2014 - 02.2020
B.Tech - Mechanical Engineering
Indore Institute of Science And Technology
04.2001 -