Ravikanth Peddibhotla

● Supporting test, pre-prod and production deployments on Windows and web servers

● Working on incident management and resolving end-user issues.

● Working on change requests, support requests, Problem management, and incident resolutions.

● Writing SQL queries to identify the issues for investigations.

● Using JIRA software and Service Now ticketing tools for task status tracking and resolving issues on time.

● Developed a new project for working on database requests from the application interface in Asp.net core.

● Requirement gathering from stakeholders and implementing automation for recurring tasks using Python scripting, and Asp.net Quartz schedulers.

● Developing Complex and performing queries and fetching the data from the database for data analysis.

● Debugging skills and fixing production issues, Root cause analysis, and 5 Why analysis of issues for permanent solution of the problems.

● Working on Warehouse management issues and resolving them on time for continuous business flow.

● Building Complex database queries in MS-SQL and Pg -SQL databases.

● Requirement gathering from stakeholders and developing easy solutions for analysis or fixing the issues.

● Using JIRA software and service management tools for task status tracking and resolving issues on time.

● Worked on production defects, debugging, finding root cause analysis, validating the JSON and XML logs to identify the issue, and resolving the issues through database changes.

● Creating bug fixing JIRA's with detailed analysis and issue logs.

● Worked on an Automated Customer Support system (Application used by the customer support team) to resolve customer issues and provide the best solution on time.

Worked in production deployment activities, version controls, and testing pre/post-changes in applications weekly and monthly.