Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Awards
Technical And Analytical Skills
Work Availability
Timeline
Hi, I’m

Ravikant Verma

Risk and Operations Lead
Gurgaon,HR
Ravikant Verma

Summary

Insightful Functional Expert with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Insurance Operations Lead with 8+ years of experience managing the end-to-end policy lifecycle, risk placement, and technical accounting. Proven ability to lead cross-functional teams, resolve complex portfolio issues, and ensure strict SLA compliance. Recognized for driving process excellence and modernizing legacy workflows, successfully improving team productivity by 15% and reducing operational errors by 18% through Lean methodologies and data-driven risk frameworks.

Overview

8

8+ Years of experience managing the end-to-end policy lifecycle.

10
Certification

Work History

Xceedance Consulting India Private Limited
Gurgaon, Haryana

Functional Expert - Risk & Policy Operations (Team Lead)
03.2024 - 12.2025

Job overview

  • Lead and mentor a team of analysts, ensuring the timely and accurate delivery of complex risk and policy reports to senior stakeholders.
  • Design and implement enhanced reporting frameworks, tracking key risk indicators (KRIs) to proactively identify operational vulnerabilities.
  • Streamline data collection and reporting processes, significantly reducing turnaround times and improving data integrity.
  • Collaborate with cross-functional teams to align risk reporting with corporate compliance standards and strategic objectives.

Xceedance Consulting India Private Limited
Gurgaon, Haryana

Process Expert (Operations & Policy Service)
07.2021 - 02.2024

Job overview

  • Managed end-to-end operational workflows, serving as the primary point of contact for process escalations and risk mitigation.
  • Conducted regular audits of policy data and reporting outputs to ensure high levels of accuracy and adherence to regulatory guidelines.
  • Trained incoming staff on standard operating procedures, risk frameworks, and reporting best practices.

Xceedance Consulting India Private Limited
Gurgaon, Haryana

Analyst (Operations & Policy Service)
05.2019 - 06.2021

Job overview

  • Assisted in the preparation of daily, weekly, and monthly risk assessments and operational performance reports.
  • Utilized advanced Excel functions to consolidate large datasets, track trends, and support data-driven decision-making.

Policybazaar Broker Private Limited
Gurgaon, Haryana

Senior Associate - Service Consultant
03.2018 - 02.2019

Job overview

  • Managed complex customer inquiries and escalations while adhering strictly to internal policy guidelines and risk parameters.
  • Contributed to the improvement of service metrics through meticulous tracking, documentation, and reporting of customer interactions.

Policybazaar Broker Private Limited
Gurgaon, Haryana

Associate - Service Consultant
02.2017 - 03.2018

Job overview

  • Coordinated team workflows & client interactions, strengthening process adherence.
  • Recognized for strategic client handling & cross-functional collaboration with insurers.

Banaras Hindu University - Faculty of Commerce
Varanasi, Uttar Pradesh

Student Placement Coordinator (MBA - Risk & Insurance Management)
10.2014 - 06.2016

Job overview

  • Coordinated with 15+ corporates (insurance companies, risk management firms) to facilitate on-campus recruitment & student placements.
  • Conducted 8 risk-insurance workshops featuring industry professionals; improved student awareness of risk management careers & placement readiness.
  • Strengthened MBA program reputation & achieved strong placement outcomes.

Education

Banaras Hindu University

MBA from Risk & Insurance Management

Maharshi Dayanand University

BCA from Bachelor of Computer Applications

Skills

  • Enterprise Risk Management
  • Risk Governance
  • Risk Appetite Assessment
  • Operational Risk & Control
  • Risk Data Aggregation & Reporting
  • KPI/KRI Dashboards
  • MIS Executive Reporting
  • Business Requirements Facilitation
  • Control Frameworks
  • Centralized Consumption Layer Controls
  • RCSA-style checks
  • Periodic Assessment Frameworks
  • Leadership & Collaboration
  • Cross-functional Team Leadership
  • Coaching & Development
  • Tools & Methodologies
  • MAMU DB
  • RCA
  • Advanced Excel
  • Google Sheets
  • Tableau
  • Agile
  • Lean
  • SOP Design

Certification

  • PMI-RMP - Risk Management Professional, PMI Authorized Partner, LearnKarts (Coursera), 2025
  • Risk Management Specialization, New York Institute of Finance, NYIF (Coursera), 2025
  • Risk & Project Management, Google Career Certificates (Coursera), 2025
  • IBM AI Product Manager Certification, IBM (Coursera), 2025
  • Google Business Intelligence Certification, Google (Coursera), 2024
  • Agile Business Analysis (IIBA-AAC), Udemy, 2023
  • Advanced Lean Six Sigma Yellow Belt, CSSC (Coursera), 2023
  • Lean Certification, (Xceedance), 2021
  • Generative AI for Product Managers, (Coursera), 2025
  • Google AI Essentials, Google (Coursera), 2025

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)

Awards

  • IBS Process Improvement Award, 2025-02-01
  • IBS Quality Award - 8x times, 2022-02-01 to 2024-11-30
  • Accuracy Camp - 5x times, 2020-11-01 to 2021-11-30
  • The Pat-On-The-Back, 2020-02-01
  • Chess - Runner-up, 2019-01-01
  • Best Performer, 2017-05-01
  • Rising Star, 2017-03-01

Technical And Analytical Skills

Jira, Confluence, CRM Systems, Audit Portals, Stakeholder Management, Leadership, Strategic Thinking, Communication
Availability
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Timeline

Functional Expert - Risk & Policy Operations (Team Lead)

Xceedance Consulting India Private Limited
03.2024 - 12.2025

Process Expert (Operations & Policy Service)

Xceedance Consulting India Private Limited
07.2021 - 02.2024

Analyst (Operations & Policy Service)

Xceedance Consulting India Private Limited
05.2019 - 06.2021

Senior Associate - Service Consultant

Policybazaar Broker Private Limited
03.2018 - 02.2019

Associate - Service Consultant

Policybazaar Broker Private Limited
02.2017 - 03.2018

Student Placement Coordinator (MBA - Risk & Insurance Management)

Banaras Hindu University - Faculty of Commerce
10.2014 - 06.2016

Banaras Hindu University

MBA from Risk & Insurance Management

Maharshi Dayanand University

BCA from Bachelor of Computer Applications
Ravikant VermaRisk and Operations Lead