Ravi Kiran Jadav
BANGALORE
Summary
Self-motivated dynamic professional offering 14 years hand on Experience in phases of Project Management, Operations Management & Customer Management in the Examination & EdTech Industry.
Have worked with Educational, IT & PSUs at most Satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Talview
Bengaluru
12.2022 - 12.2023
- Developed and implemented strategies for the successful launch of a new Campus Program.
- Established streamlined workflows to enhance efficiency.
- Built strong partnerships with colleges for the Campus Pre-assigned Program.
- Managed client relationships, ensuring timely interviews and reference checks for potential hires.
- Prepared and presented monthly performance reports to senior management, focusing on key operational metrics.
Project Delivery Manager
Embibe - A Reliance JIO Company
BANGALORE
01.2022 - 12.2023
- Jio-Embibe is a leading EdTech platform powered by artificial intelligence and data science.
- Manage the Delivery Operations in the Karnataka Region.
- Managing customers and building the relationship with the institute/schools.
- Talking about our product and having good rapport.
- Ensure smooth functioning of the Embibe Program in the institutes/schools - including onboarding, implementation, training, and monitoring the usage.
- Convincing user to use our product and show more productivity.
- To show more utilization in institutes.
- Create and maintain a reporting system in order to ensure CSAT at all times.
- Manage CSAT and track customer activity to identify churn risk, and work proactively with sales to address or eliminate that risk.
- Manage the team of Delivery Analysts at Schools/Institutes.
Assistant Manager - Projects & Operations
Sify Technology Limited
05.2019 - 01.2022
- Managing the Delivery Operations Team in the South Region.
- Analyze the Client Need & Design solutions in the form of Delivery models.
- Play the role of a Key Account Manager and handle Quarterly Delivery against set targets.
- Planned and implemented successful delivery plans for PAN India projects.
- Planned and Delivered First TNFUSRC Recruitment online examination across Tamil Nadu for over 110,000 Candidates.
- Sourced and Trained over 150+ Resources for successful project delivery
- Managing Exam Delivery Projects of the South Region has a Project Manager.
- Developed and maintained a successful vendor network across the country.
Operations Manager
Littlemore Innovation Labs Pvt Ltd
10.2017 - 03.2018
- Led key accounts and maintained customer relationships at the highest level to build mutual understanding, ensuring continual service for the company.
- Successfully worked with 19 different institutions at MAHE to deliver paperless exams for their mid-term and end-semester exams.
- Connected with School POC at multiple levels, coordinated with internal stakeholders like software development, back office, logistics, and the product development.
- Monitored, developed, and implemented end-to-end training module and SOP for MAHE to streamline the on-ground operations.
- Effectively restructuring of operations team by dividing them into specialty units (Helpdesk, On-ground operations, Back office and Vendor Management)
Assistant Manager - Project & Operations
Sify Technology Limited
05.2014 - 10.2017
- Handling the Delivery Operations Team in the South Region.
- Managing Exam Delivery Projects of South Zone as a Project Manager.
- Analyze the Client Need & Design solutions in the form of Delivery models.
- Play the role of a Key Account Manager and handle Monthly Delivery against set targets.
Executive Operations
MeritTrac Services Pvt. Ltd (MAGE)
10.2010 - 05.2014
- Successfully managed multiple roles, such as Campus Manager, Project Manager, and Delivery Manager.
- Worked as National Key Account Manager for Corporate Customers (IT/BPO), PAN India)
- Significantly managed several campuses for PAN India for ITC, HP, Goldman Sachs, Society Generale.
- Maintaining all commercial relationships with exam centres, including signing MoUs and finalizing rates.
- CAT exams conducted by Prometric in Karnataka.
- Delivered VITEE and NIMHANS entrance exams.
- Planning, sourcing, training, and deployment of manpower for the delivery of exams.
- MIS preparation post events to share details of candidates processed and source-wise performance indicators.
- Training of Resources for Corporate customers and PSU (Govt Customers)
- Managing the Exam Centre booking activity for the conduct of Online and Offline examinations.
Education
Diploma in Mechnical Engineering -
Kammavari Sangha Institute of Technology
Skills
- Project Management
- Operations Management
- University Relationship Management
- MIS & Data Management
- Customer Management
- Resource Management
- Vendor Relationship Management
- Key Account Management
- Team Management
Certification
PRINCE2 2017 AGILE Practitione (11/2021 - 11/2024)
Languages
- English, Native or Bilingual Proficiency
- Kannada, Native or Bilingual Proficiency
- Marathi, Professional Working Proficiency
- Hindi, Professional Working Proficiency
Hobbies and Interests
- Listening to Music
Projects
ITC, TATA ELXSI, TESCO, VIT-Vellore, SMU, NIMHANS, TNFUSRC, CSL, IIBF, INET, DRDO
Languages
Kananda
First Language
English
Beginner (A1)
A1
Hindi
Beginner
A1
Tamil
Beginner
A1
Timeline
Manager
Talview
12.2022 - 12.2023
Project Delivery Manager
Embibe - A Reliance JIO Company
01.2022 - 12.2023
Assistant Manager - Projects & Operations
Sify Technology Limited
05.2019 - 01.2022
Operations Manager
Littlemore Innovation Labs Pvt Ltd
10.2017 - 03.2018
Assistant Manager - Project & Operations
Sify Technology Limited
05.2014 - 10.2017
Executive Operations
MeritTrac Services Pvt. Ltd (MAGE)
10.2010 - 05.2014
Diploma in Mechnical Engineering -
Kammavari Sangha Institute of Technology
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