SAP
Ravi Kumar
Senior Executive Operations (Logistics)
Karnal
Summary
Performance-driven Senior Operations Executive with seven years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Operation Executive
RSG India Pvt. Ltd.
Karnal
02.2016 - Current
- Increased company growth through collaboration with sales and marketing departments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Identified opportunities to improve business process flows and productivity.
- Clarified roles, responsibilities and expectations of staff.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Responsible for organizing deliveries, storage and dispatches of goods in warehouse.
- Implementation of barcode scanners and scanning system, which can be used to track inventory at every stage of supply chain process from manufacturing to distribution and retail.
Education
Bachelor of Science - IT
Punjab Technical University
Ambala 08.2011 - 07.2014
Skills
Relationship building and retention
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20-25 staff members.
Software
Timeline
Senior Operation Executive
RSG India Pvt. Ltd.
02.2016 - Current
Bachelor of Science - IT
Punjab Technical University
08.2011 - 07.2014
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