Ravinder Deepati

1. Serve as the primary point of contact for Tier I agent reporting bugs and technical issues related to our products.
2. Provide exceptional support by promptly and effectively responding to bug reports, troubleshooting problems, and guiding customers through the resolution process.
3. Accurately document bug reports, including detailed descriptions, steps to reproduce, and any relevant information.
4. Conduct thorough investigations to identify root causes of issue and work with the engineering team to provide comprehensive solutions.
5. Track and manage bug tickets using issue tracking systems, ensuring proper categorization, status updates, and resolution.
6. Stay up to date with product updates and new releases, ensuring a deep understanding of the software functionality and troubleshooting techniques.1. Serve as the primary point of contact for Tier I agent reporting bugs and technical issues related to our products. 2. Provide exceptional support by promptly and effectively responding to bug reports, troubleshooting problems, and guiding customers through the resolution process. 3. Accurately document bug reports, including detailed descriptions, steps to reproduce, and any relevant information. 4. Conduct thorough investigations to identify root causes of issue and work with the engineering team to provide comprehensive solutions. 5. Track and manage bug tickets using issue tracking systems, ensuring proper categorization, status updates, and resolution. 6. Stay up to date with product updates and new releases, ensuring a deep understanding of the software functionality and troubleshooting techniques.
Skills: Information Technology · Data Feeds · 3rd Line Support · Application Support · IT Operations · Project Management · Technical Support · Customer Service

• Escalated issues to proper supervisors when standard processes were not effective.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Researched and rapidly resolved client conflicts to maintain key accounts.
• Resolved concerns with products or services to help with retention and drive sales.

• Installed, modified, and repaired software and hardware to resolve technical issues.
• Generated reports covering details about data, system operation, and error monitoring.