Ravinder Kumar
House No 822 Sector 19 B Panchkula Haryana
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
5
5
years of professional experience
Work History
Executive CRM
Interstellar Centre Pvt Ltd
Panchkula Haryana
02.2023 - Current
- Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in the CRM.
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Managed user access rights, roles, and permissions within the system to maintain data security and integrity.
- Integrated third-party applications with the CRM to enhance functionality and streamline operations.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Reduced manual data entry tasks by creating automated processes within the CRM system.
- Conducted ongoing analyses of sales pipeline health using key metrics available within the CRM platform.
- Collaborated with cross-functional teams to define business requirements and tailor the CRM system accordingly.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Assistant Vice President of Sales
Idma Laboratories Limited
Panchkula
01.2022 - 01.2023
Sales Officer
TATA TRENT
Zirakpur Punjab India
01.2019 - 12.2021
- Attended industry events to network with potential clients and stay informed of market developments.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Education
High School Diploma -
Barour Chamba Himachal Pradesh
Dharmshala Himchal Pradesh IndiaSkills
- CRM software proficiency
- Lead generation techniques
- Cross-selling tactics
- Campaign Management
- Sales strategy development
- Customer Relations
- Schedule Management
- Customer Service
- Computer Skills
- Team Leadership
- MS Office
- Business Analysis and Reporting
Additional Information
I here by declare that all the above - mentioned information is correct up to my knowledge and i bear the responsibility for the correctness of th mentioned particulars.
Languages
English, Hindi Punjabi
Upper intermediate (B2)
Timeline
Executive CRM
Interstellar Centre Pvt Ltd
02.2023 - Current
Assistant Vice President of Sales
Idma Laboratories Limited
01.2022 - 01.2023
Sales Officer
TATA TRENT
01.2019 - 12.2021
High School Diploma -
Barour Chamba Himachal Pradesh