Ravinder Singh

• For Aruba Wireless APs, Switches, and Cape Sensors, collaborating with R&D engineers to identify and resolve root causes
• Provided support in designing, deploying, and configuring Aruba Wireless LAN Controllers and Access Points for enterprise clients
• Troubleshoot network and user connectivity issues, post-deployment configuration, and fault localization
• Handled POC cases and escalation tickets, coordinating with L3 Engineers/Development team for critical issue resolution
• Optimized radio and antenna properties for wireless networks
• Configured, troubleshooted, and analyzed AP support logs and debug logs for complex issues
• Reviewed WLAN configurations of customers, identifying potential issues and providing effective resolutions
• Investigated software defects and filed reports for resolution, and participated in conference calls with the development team to fix bugs.
• Managing team members and delegating tasks
• Monitoring team performance and providing feedback.
• Resolving conflicts and providing support
• Motivating and inspiring the team

• Troubleshoot all Level 1 cases over remote sessions with the focus on customer satisfaction.

• Involved in phone support for TAC support of the customers worldwide (Domestic and International)

• Configure and troubleshoot network issues.

• Timely escalation of cases to Senior Level 2 and Level 3 Engineers.

• Plan and constantly work on upgrading technical and product expertise.

• Suggest improvements in the work process proactivel