Rajat Verma

• Resolve client network issue(wireless, wired )
• Ensuring prompt resolution of customer queries
• Replicating issues to provide a plan of action
• Collecting logs and relevant details from client's side in order to identify the issue
• Analyze issues in the client environment and perform Root cause analysis
• Raising Internal tickets for Bugs/RFE with the engineering team
• Live troubleshooting
• Handle Escalation.
• Conduct training for new employees/team members

● Assisting clients to use the services and keep them updated about new features launched.

● Maintain proper communication and coordination with the customer to provide them the better opportunity of business.

● Worked as a team played with proper communication and coordination ability

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Analyzed past sales data and team performance to develop realistic sales goals.