RAVINDER SRIMARUTHI

Client - Libbey
Project Details: Libbey is a well-known brand that
specializes in the manufacturing and distribution of
tableware, glassware, and cookware products.

SCCM & Endpoint Management Expertise

• Proficient in upgrading System Center Configuration Manager (SCCM) and its console across versions.
• Skilled in administering SCCM infrastructure including Site Server roles (DP, MP, SUP), SQL Server database, and writing SQL queries for custom reporting.
• Experienced in SCCM administration tasks such as application/package creation and deployment, patch management, client health monitoring, and compliance reporting.
• Capable of creating advertisements, collections, and packages in multi-site SCCM environments.
• Strong knowledge in application packaging and virtualization using App-V, and managing Active Directory (AD) integrations.
• Technically adept in modern endpoint management concepts including Cloud Management Gateway (CMG), Co-Management, Intune, Azure Active Directory (AAD), and Microsoft 365 (O365).
• Hands-on experience with Microsoft Intune for:Device enrollment and lifecycle management
  Configuration profiles and compliance policies
  Application deployment and update management
  Conditional access and integration with Azure AD
  Monitoring and reporting via Endpoint analytics
  
• Skilled in Windows image capturing, customization, and generating standalone offline media using MDT.
• Experienced in OS deployment for Windows 10 & 11 via SCCM 2012 R2 and MDT, including task sequence creation and image standardization.
• Hands-on experience in deploying driver updates, maintaining configuration baselines, updating BIOS across models, and preventing configuration drift.
• Familiar with ITIL/ITSM processes, particularly Incident Management and Change Management.

Vulnerability Management:

• Good knowledge on vulnerability assessment on Network Printers, COTS Application, Desktop relates issues.
• Support security team with technical configuration reviews of security products such as network devices, proxy, DLP, SIEM, O365 etc. on a regular basis
• Review, evaluate and process Information security approvals and exception requests and provide inputs to security team
• Track and ensure timely closure of identified security gaps as per org SLA.
• Broad exposure to infrastructure/network and multi-platform environments.

Client - ING

Project Details: The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam.

SCCM + Desktop Support Engineer

Patch Management & SCCM Operations

• Responsible for deploying monthly patches to all workstations and troubleshooting patch-related issues.
• Prepare and deliver weekly and monthly patch compliance reports using SCCM for client environments.
• Deploy applications and packages to users via SCCM, ensuring successful delivery and functionality.
• Handle SCCM client installation, uninstallation, and resolve client-related issues to maintain compliance.
• Investigate and troubleshoot failures in SCCM task sequences, ensuring smooth deployment processes.
• Work on monthly Disaster Recovery (DR) activities and ensure readiness across systems.
• Analyze vulnerability reports; take immediate action on critical findings (e.g., Code RED or YELLOW).
• Own and resolve customer-reported issues by researching, diagnosing, and implementing effective solutions.
• Follow standard escalation procedures for unresolved issues, coordinating with internal technical teams.
• Work on problem tickets and create Root Cause Analysis (RCA) documentation for recurring issues.

Vulnerability Management:

• Good knowledge on vulnerability assessment on Network Printers, COTS Application, Desktop relates issues.
• Experience performing reviews of application architectures for security vulnerabilities and threat modelling.
• Advanced knowledge of application security assessments.
• Strong understanding of industry security best practices and standards.
• Ability to conduct research into IT security issues and products as required.
• Detailed technical knowledge in system security vulnerabilities and rededications.

Clients - Takeda

Project Details : Takeda Pharmaceutical was founded in 1943 and operates in Chuo, Japan. The company engages in the sector 'Pharmaceuticals, Medicinal Chemical & Botanical Products' (ISIC: 2100). This industry belongs to the broader 'Pharmaceuticals' (ISIC: 21) sector.

Job Role & Responsibilities: SCCM + Desktop Support Engineer.

• Handling SCCM Client install & uninstall and troubleshooting various issues on SCCM Client.
• Deploying monthly patches and continue troubleshooting on patch issues.
• Preparing weekly and monthly patch compliance reports using SQL quaries.
• Deploying Application and Packages through SCCM.
• Installing and configuring/troubleshooting Distribution Point.
• Enabling software metering and providing requested reports to customer Handled major incidents and resolving before service level agreement (SLA).
• Providing infrastructure support using Incident Tool Service Now.
• On-Boarding new users and Off-Boarding users by using Active directory.
• Creating security groups and giving permissions to users.