Ravindra Bandameedollu

Roles and Responsibilities

Project Title: Blinkit Real-Time Order Management System.

Worked as an L1 Production Support Engineer responsible for monitoring and supporting critical e-commerce applications, to ensure high availability and smooth business operations. Handled incident management, log analysis, and issue troubleshooting using Linux and SQL. Monitored system performance using Kibana and Grafana, validated APIs using Postman, and supported AWS cloud infrastructure.

• Provided 24/7 L1 production support for critical e-commerce applications, ensuring high availability and minimal service disruption.
• Monitored application performance and infrastructure using Kibana and Grafana dashboards to detect system alerts and performance bottlenecks.
• Managed incidents, service requests, and problem tickets using Jira while ensuring SLA and response time compliance.
• Performed log analysis and troubleshooting using Linux commands to identify application failures and system-level issues.
• Executed SQL queries to validate data integrity, analyse production issues, and support backend troubleshooting.
• Supported AWS cloud services including EC2, S3, and RDS, to ensure application availability and efficient resource utilisation.
• Validated REST APIs and investigated service failures using Postman for backend service verification.
• Assisted in application deployment and release monitoring using Jenkins CI/CD pipelines.
• Utilised Git and GitHub for version control and to track code changes during release and deployment activities.
• Coordinated with L2, L3 teams, and development teams for issue escalation, root cause analysis, and permanent fixes.
• Monitored batch jobs and scheduled tasks to ensure the successful execution of business processes.
• Performed regular system health checks and proactively identified potential risks affecting application stability.
• Created and maintained documentation for incident reports, troubleshooting steps, and known error records.
• Participated in post-incident reviews and supported root cause analysis to prevent recurring issues.