Hi, I’m
Ravindra Dhamapurkar
Virar
Summary
Solutions focused, proactive and industrious IT professional offering 15 years 6 Months of diverse experience poised to transition solid background in IT industry. Currently associated with Net Connect PVT LTD. Client Side Pfizer Pharmaceuticals, as Sr System Engineer,/ Backup TL since Nov 2016. Professionally certified in ITIL, MCSA and Azure Fundamental AZ-900.
Overview
17
years of professional experience
4
Certification
Work History
Globtier PVT LTD – DXC Technology
Senior System Engineer/Backup TL
08.2023 - Current
Job overview
- Currently working with Globtier PVT LTD clint with DXC LTD Technology in Field/Customer Support Service Department.
- Managed development and deployment of Azure solution for 100+Clients using Microsoft Azure Infrastructure as a service (IaaS) platform
- User creation in Azure Portal
- Virtual Machine creat in Azure
- Deploy Technical services and handle incident by using the Microsoft Azure Platform to enhance customer experience
- Laptop Deployment Under PC refresh Project for over 1000 users.
- Responsible for All VIP Call, Meeting Support, out of office townhall support, Video conference setup in DXC Legacy
- Weekly Review Meeting with Team Lead to Discuss ongoing issue and resolution
- Azure portal knowledge have
- Handling of upcoming project and Activities
- Preparation of Daily call reports.
- Performance daily check list of Data center
- Working on SM9 Service Center /Service Manager for Ticket based call monitoring, configuration items CMDB, RFC
- Installation & Troubleshooting activities involving Microsoft outlook 2016,2010,2003, 2000, application installation, hardware installation & software installation, anti-virus installation (IBM, DELL and HP Desktops and Laptops) and software applications
- Handling Autopilot laptop Trough Azure Intune.
- Providing support to Pfizer Mumbai HO, Four Regional Office, and Field force Users.
- Responsible for Level 2 Escalations, SLA, and Managing the IT Infrastructure.
- I-PAD IOS Update
- Apple ID creation
- Maas 360 Configuration
- Application Installation in I-PAD
- Coordination with Apple Customer Care to deactivate iCloud of resigned colleagues
- Coordination with vendor for IPAD replacement in warranty
- Basic troubleshooting in I-Pad
- Data Backup through iTunes
NET CONNECT LIMITED
Senior System Engineer
11.2016 - 07.2023
Job overview
- Currently working with Net connect PVT LTD clint with Pfizer LTD Technology in Field/Customer Support Service Department.
- Responsible for All VIP Call, Meeting Support, out of office townhall support, Video conference setup in Netconnect
- Weekly Review Meeting with LM for KPI Planning on effective handling upcoming projects and Activities
- Performance daily check list of Data center
- Working on SM9 Service Center /Service Manager for Ticket based call monitoring, configuration items CMDB,RFC
- Installation & Troubleshooting activities involving Microsoft outlook 2016,2010,2003, 2000, application installation, hardware installation & software installation, anti-virus installation (IBM, DELL and HP Desktops and Laptops) and software applications
- Responsible for Level 2 Escalations, SLA, and Managing the IT Infrastructure.
GENEX CORPORATE SERVICES PVT.LTD.
Technical Support
04.2013 - 10.2016
Job overview
- Monitoring ticket flow for all using HP Open view service center ticketing tool.
- Handling vendor management for supporting dispatch calls for Pfizer Regional Offices.
- L1 AHS Support (Application Hosting Services)
- L1 Global Network support- Monitoring Leased lines.
- Installation, Configuration and troubleshooting of Cisco hard phones and soft phones.
- Responsible for creating quarterly/half yearly performance review report of all CE’s and closely monitor their work performance
Omnitech Infosolutions Ltd
Technical Support
09.2010 - 04.2013
Job overview
- Deputed as Technical Support for Client Pfizer Limited.
- Responsible for day-to-day calls & Infrastructure activities
- Responsible for monitoring IT assets stock of Pfizer HO, creating weekly/Monthly asset reports and sharing the same with Global CMDB team.
- Active Directory and Group Policy administration, User, Groups Creation.
- Working on Hewlett Packard project as Site Service Engineer L1 for Pfizer Ltd.
- Configuring MS Outlook on Client side and Troubleshooting.
- Working on HP Open View service center for ticket-based call management
- Laptop Repair
- Ticket based call monitoring
- Backup and Verification
- Remote Support for user connecting through VPN
- Working on HP Open view service center for ticket-based call monitoring. Configuration items (CI) creation and management.
- Providing remote support to the users using Net support manager and net meeting.
- Taking back up of user data using Connected TLM
- Providing assistance to users for video conferencing
- Configuring laptops for wireless communication
- Solving Day to Day issues of BACK OFFICE related to Networking & Hardware
- Troubleshoot if user has software or hardware problems with PC
Aadya Motors
Desktop Engineer
07.2009 - 06.2010
Job overview
- Troubleshoot if user has software or hardware problems with PC.
- Assembling and dissembling Desktop PC.
- Install standard software on the PC Oracle, SQL
- Antivirus Technologies McAfee. Kaspersky.
- Solving Day to Day issues of BACK OFFICE related to Networking & Hardware.
- Configuring MS Outlook and outlook express on Client side and Troubleshooting.
- Configuring and troubleshoot WIRELESS network
St. Angelo’s Institute
Desktop support Engineer
02.2009 - 07.2009
Job overview
- Configuring, Troubleshooting & Maintaining Basic Switches, configuration
- Troubleshoot if user has software or hardware problems with PC
- Solving Day to Day issues of BACK OFFICE related to Networking & Hardware.
- Installation of Software’s, such as Microsoft Outlook, JAVA, VISUAL STUDIO, SQL, ORACLE etc
- Configuring MS Outlook and outlook express on Client side and Troubleshooting.
Education
Sikkim Manipal University
BCA
University Overview
GPA: C Grade
Maharashtra Board
H.S.C
University Overview
GPA: 50%
Maharashtra Board
S.S.C.
University Overview
GPA: 53%
Skills
- Operating Systems: XP/7/8/10/2012 Server
- Azuer Portal
- Mail Clients: Microsoft Outlook
- Networking: LAN, WAN, VPN, Wireless, VLANs
- Ticketing systems (HP Service center / Service manager)
Certification
- Information Technology Infrastructure Library (ITIL) Foundation in IT Service Management
- Microsoft Certified professional
- Microsoft Azure Fundamental AZ-900/104
- Microsoft Certified System Administrator – 2012
Hobbies and Interests
Playing Cricket, Tablet Tennis
Awards
Received Engineer of the Moth Award from DXC Technology at client Pfizer LTD, Received breakthrough champion award 2020 for providing excellent support to client during lockdown, Received recognition from client and e voucher for providing excellent support during Pfizer HO and two Regional Office migration and new office setup.
Core Competencies
- IT Operation and User Management
- ITIL Process Incident change, Configuration and Problem Management
- Innovative professional with proven ability, mitigating risk, analyze and solve problems
- Ability to build and maintain quality with Customers.
Timeline
Senior System Engineer/Backup TL
Globtier PVT LTD – DXC Technology
08.2023 - Current
Senior System Engineer
NET CONNECT LIMITED
11.2016 - 07.2023
Technical Support
GENEX CORPORATE SERVICES PVT.LTD.
04.2013 - 10.2016
Technical Support
Omnitech Infosolutions Ltd
09.2010 - 04.2013
Desktop Engineer
Aadya Motors
07.2009 - 06.2010
Desktop support Engineer
St. Angelo’s Institute
02.2009 - 07.2009
Sikkim Manipal University
BCA
Maharashtra Board
H.S.C
Maharashtra Board
S.S.C.
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