RAVINDRA KUMAR M

Seeking to be a member of result-oriented professionals Team at reputed Organization for utilizing Managerial skills and 22 years of service experience of Automobile sector where I could make challenging Job opportunities into creativeness in the areas of territory Management, technical support, automobile services, client relationship and be responsible to obtain a business lead in Sales, Service, Spares Retail, Marketing and Administration.

Trident Trucking BHARATBENZ - Head Key fleet Management and CRM - 9 outlets, south & coastal Karnataka (since August 2018)

• Trident Trucking BHARATBENZ, Head Major fleet operations Management, Key accounts vehicles Management and Institutional support
• Technical support, scheduled services and complaint Management
• JD and front Office Team lead for 9 service outlets with SSS facilit
• On site, breakdown support, campaign and promotional activities
• Service Advisors JD and amendments, training arrangements
• Scheduled service retention, CRE’s and Quality Inspection Team lead
• Result oriented approach towards TAT improvement by analyzing daily inflow trend, 5S implementation and service excellence drive
• Monitoring Drivers training, institutional visits, on site support based on trip schedule

SLM Volvo Eicher Bidadi Branch (March 2018 to August 2018)

• SLM Volvo Eicher Bidadi Branch, Bengaluru south branch Manager
• Sales and service functions, Parts planning and orders thru centralized indent mechanism for 4 outlets
• Special equipments need, returns analysis, order initiation with Management approval and installation Workshop sales
• Inventory Management and counter sales ratio analysis Fleet Customers on site service
• Parts fulfillment based on the consumption pattern Basic training for branch level executives and advanced training plan at VOLVO plant
• Perpetual inventory, quarterly audit, order controlling to maintain balanced MOS Vendor Management for categorized requirements of ancillary parts and minor aggregates repair
• Warranty Management, timely reports, TAT approval and dispatch to Volvo Eicher Motors BIN Location and code creation, setting ARS (Auto Reordering System) at regular interval Credit control, limit approvals for potential fleets and maintaining Financial Discipline
• Daily Report submission to Corporate Office and Monthly Report for Review Meeting Joint field activities, service camps with coordination of field service Team to Improve CSI

TVS Ashok Leyland (June 2010 to February 2018)

• TVS Ashok Leyland, TVS Kolar branch Works Manager
• Additional responsibility of Chikballapur district service touch points and service camps every month
• Day planning for faster TAT and Conducting WAR Room meeting by noon with all Stake Holders
• Daily accounts, assessment of revenue potential on Business and Branch Profitability Responsible for Bengaluru north territory service promotions for Tipper segment Execute Business plan, guide & motivate Team members to achieve Departmental Objectives
• Implementing SOP, guide Team members to have ethical & fair business practices
• Review various Reports, take necessary corrective action to improve and sustain BSC score Customer meet, site visits, understand the Customers perceptions towards service and need of market
• Maintain hygiene factors, improve and sustain “Customer Friendly Culture” at workplace Training calendar for Technicians, supporting staff and deputation every quarter at STC Chennai
• Administration Responsibilities like Statutory Documents & MSV Fitness requirements Repeat complaint Analysis
• Bay Productivity and Technicians Efficiency Reports Submission of daily, weekly and monthly performance / revenue reports to the GM
• Coordinating Parts dept for Inventory Planning, generating ARS for fast moving parts Employee retention, progress Chart to Recognize skills and upgrade in Time by carrier probation Responsible for achieving
• BSC Audit score in every quarter being evaluated by area service Engineer Reviewing Warranty department functions, dispatch, scrap Management and outstanding control

ACC Plant Bellary as a Service Manager (June 2007 to May 2010)

• ACC Plant Bellary, Service Manager, Service Manager @ ACC Cement Plant Bellay
• Fleet and raw materials In charge Responsible for maintenance of 28 Fleets of company owned and outsourced 40 vehicles
• Daily follow-up with Steel Plants like Jindal, Kalyani, Kirloskar and Satwahana for Iron ore Byproduct of Iron ore slag allotment, trip planning from various plants with safety measures
• Monitoring Vehicles at various locations based on the procurement planning and Indent release Ownership of Fuel bunk owned by Company, daily filling plan based on the trip and KMPL
• Fuel Stock Planning based on Consumption and Generating Indent on Time to IOC Hassan Schedule Maintenance of Vehicles and breakdown Team lead for off road support 24*7
• Keeping vehicles load body Condition to fit for uneven loading conditions with heavy machineries Up keeping vehicles documents as per norms and renewal of Insurance, taxes ahead of Time Making
• Driver Salaries, Trip allowances, Incentives and other facilities like stay rooms and canteen Maintaining Fast Moving Parts Stock at Company maintained fuel bunk for quick service needs Up keeping two service bays within plant premises with one set of Technician ready all the Times

Manipal Motors, TATA Cars (June 2004 to March 2007)

• Manipal Motors, TATA Cars, Service Advisor, Receiving Customer, vehicle Inward, job entries and Job card preparation
• Checking product service history and advice Customers for necessary Scheduled Services Recording Customer Voice and ROT Plans
• Parts requirement check-up Preparing Cost and Time Estimation and getting approval from Customers Allocation of Bay
• Follow-up with Team Leader and parts department for fulfillment Update live repair status to Customer and approval for additional estimation if any
• Service Quality check-up and Test Drive prior to Pro-forma Invoice generation
• Washing and Interior Cleaning Inspection and valve added service Promotion Intimation to Customer about final status
• Billing, payment and delivery JD Power Score Achievement in order to ensure highest ratings in Customer Satisfactory Index (CSI)

• Total Experience: 22 Years of Experience in Automobiles Service Sector
• Date of Birth: 07/24/76
• Marital Status: Married
• Personal Interest – Writing articles, geographical invention book reading, watching stock market analysis