Ravindra Singh
Reading
Summary
Dynamic Salesforce expert with a proven track record at Cognizant, enhancing productivity by 30% through tailored Financial Services Cloud solutions. Proficient in Apex development and agile methodologies, I excel in stakeholder engagement and change management, driving successful project outcomes and user satisfaction in complex environments.
Overview
12
12
years of professional experience
22
22
Certification
Work History
Senior Associate, Technical Lead
Cognizant
04.2023 - Current
- Responsibilities: Led Salesforce projects with a primary focus on Financial Services Cloud and OmniStudio for insurance clients, managing end-to-end delivery from requirements gathering to post-implementation training.
- Key Achievements: Aligned Salesforce solutions with business needs, enhancing productivity and user satisfaction by 30%. Directed a team of 10 and provided technical oversight on agile methodologies, stakeholder management, and user training.
Technical Lead, Salesforce Consultant
Wipro
10.2019 - 02.2023
- Responsibilities: Oversaw Salesforce solution design and integration in compliance with security standards, including data modeling, process mapping, and technical documentation. Supported agile-driven changes and user adoption for complex platform implementations.
- Key Achievements: Facilitated workshops and developed technical specifications to guide 3 major Salesforce projects in the insurance domain. Implemented change management initiatives that reduced user onboarding time by 20%.
Salesforce Consultant, SFDC Tech Lead
Capgemini
04.2018 - 10.2019
- Responsibilities: Acted as the Salesforce subject matter expert for Lightning and Community developments, focusing on custom solution configuration and user engagement.
- Key Achievements: Improved efficiency by 15% through streamlined Salesforce workflows; led the creation of training guides and user support documentation for sustainable user engagement.
SFDC Developer
Accenture
01.2014 - 04.2018
- Responsibilities: Delivered Salesforce Lightning and Community solutions, supporting high-demand projects in dynamic client environments.
- Key Achievements: Enabled a seamless transition to Lightning through stakeholder consulting, custom components, and a comprehensive training program.
Education
Bachelor of Technology - Computer Science
Rajasthan Technical University
01.2013
Skills
- Salesforce ecosystem expertise
- Financial services cloud proficiency
- OmniStudio and sales cloud
- Service and experience cloud
- Apex and Visualforce development
- Lightning web components (LWC)
- Version control with GitHub and GitLab
- Continuous integration with Jenkins
- Agile project management
- Stakeholder engagement strategies
- Change management practices
- Process documentation skills
Certification
- Currently having 20+ certifications highlighted below.
- Salesforce Certified Administrator (ADM201)
- OmniStudio Developer, OmniStudio Consultant
- Strategy Designer, System Architect, Application Architect
- FSC Accredited, Sales Cloud, Service Cloud, Experience Cloud, App Builder
Projects
Project MAX | Salesforce Financial Services Cloud, OmniStudio, Lightning Led end-to-end development of FSC and OmniStudio solutions tailored for insurance clients. Created technical and system design documentation, conducted stakeholder training sessions, and managed testing to ensure functional alignment with business goals., Sorax | Salesforce Lightning, Contract Management, LWC Managed the design and integration of contract management solutions with Salesforce, producing functional and technical documents to streamline processes in insurance operations., GTM | Salesforce Community Cloud, CPQ Designed custom CPQ functionalities to enhance client sales workflows, ensuring data accuracy and efficiency. Managed a team for full-cycle deployment and user training.
Timeline
Senior Associate, Technical Lead
Cognizant
04.2023 - Current
Technical Lead, Salesforce Consultant
Wipro
10.2019 - 02.2023
Salesforce Consultant, SFDC Tech Lead
Capgemini
04.2018 - 10.2019
SFDC Developer
Accenture
01.2014 - 04.2018
Bachelor of Technology - Computer Science
Rajasthan Technical University
Similar Profiles
RABAB FATIMARABAB FATIMA
Agency Success Lead – DV360 at CognizantAgency Success Lead – DV360 at Cognizant
Rene Villasenor RiestraRene Villasenor Riestra
Technical Program Manager/Service Delivery Manager at CognizantTechnical Program Manager/Service Delivery Manager at Cognizant
ASMA FARHEEN AASMA FARHEEN A
Associate (QA Lead) at CognizantAssociate (QA Lead) at Cognizant
Navya VootlaNavya Vootla
Associate at CognizantAssociate at Cognizant
Cherrie CamplinCherrie Camplin
Animal Care Professional (Proprietor and Manager) at www.cherriespetservices.co.ukAnimal Care Professional (Proprietor and Manager) at www.cherriespetservices.co.uk