Ravindrakumar Gupta
Pune
Summary
Results-driven Technical Account Executive enhancing client retention through strategic account management. Expertise in Exchange Online administration and cross-functional project management, delivering effective data security solutions for enterprise clients. Committed to aligning technology with business goals while providing exceptional end-user support. Ready to leverage skills to drive organizational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Account Executive
Lepide
05.2022 - Current
- Consulting project clients on Migration of mailboxes and its
issues. - Working on Hybrid Migrations as well as G Suite migrations.
Giving support to the end users as an M365 administrator for
Exchange Online, Teams Administrator and Endpoint
manager Administrator - Checking with the Email security from Email Header and
Microsoft Defender. - Protecting the environment from Malicious emails and
Blocking the Emails from entering into the environment. - Checking with the compromised users and protecting the
environment from any data leakage. - Running MDM policies on end user’s Mobile devices e.g.
Blocking USB, restriction on Microsoft Applications etc. - Supporting Office 365 Administrators on Exchange Online,
Azure AD, Migration of Mailboxes, Detecting Spam and
Spoofing emails, Enabling Email Protection Using EOP, - Checking with Email Backups, Recovering Deleted Mailboxes
etc. - Working on ATP now it is called as Microsoft Defender for Email Security
- Checking with Email SPAM, spoofing by analyzing headers. Blocking
compromised users. Generating reports for the same.
Technical Specialist
Mindtree
Pune
08.2021 - 04.2022
- Delivered Tier 3 support for Microsoft Exchange and Office 365, troubleshooting complex issues including email flow, mailbox permissions, and connectivity.
- Managed user mailbox administration and security configurations using O365 Mail Trace, Proofpoint, and on-premises PowerShell to enhance email security and operational efficiency.
- Resolved Azure Active Directory (AAD) synchronization issues, addressing Password Hash Sync and Password Writeback failures to maintain seamless user access and security.
- Implemented account and email security enhancements based on Office 365 Secure Score recommendations and Azure AD Sign-In policies, strengthening organizational security posture.
- Analyzed threats and malware trends through Office 365 Advanced Threat Protection (ATP) Threat Management dashboard to bolster proactive security measures.
- Strong working knowledge of DNS records (SPF, DKIM, DMARC, MX, TXT, CNAME) for email authentication and domain management.
- Developed and maintained PowerShell scripts to automate bulk operations, improving efficiency and reducing manual errors.
- Led critical incident management, coordinating with clients to ensure timely resolution and reduce business impact.
Sr. Technical Advisor
Concentrix
Gurugram
01.2020 - 08.2021
- Delivered advanced Level 1 troubleshooting for Azure AD Connect, Active Directory, Office 365, PowerShell commands, hybrid configurations, mail flow, and Office applications (Click-to-Run).
- Resolved identity synchronization errors in Azure AD and hybrid deployments, ensuring seamless user access.
- Resolved identity synchronization errors in Azure AD and hybrid deployments, ensuring seamless user access.
- Implemented email authentication protocols (SPF, DKIM, DMARC, CompAuth) to mitigate spoofing and phishing risks.
- Configured and managed anti-spam, malware, and connection filter policies, enhancing email security.
- Analyzed extended message traces, email headers, and NDRs to resolve complex mail flow issues.
- Implemented Online Archive with Auto-Expansion in hybrid Exchange environments.
- Collaborated with global litigation support teams to implement Litigation Hold for email data, ensuring compliance with legal and regulatory requirements.
- Resolved tickets promptly, strengthening customer relationships through professional and courteous support.
Project Engineer
Wipro Technologies
Pune Area
03.2017 - 12.2019
- Administered user management protocols for mailboxes, distribution lists, Office 365 groups, and calendars to enhance resource accessibility and communication.
- Deployed compliance policies like In-Place eDiscovery, Litigation Hold, and retention policies to maintain regulatory standards and safeguard data integrity.
- Created and maintained PowerShell scripts to automate bulk operations, improving efficiency and reducing manual workload.
- Resolved migration failures and slow transitions to Exchange Online, facilitating seamless migration and minimizing service interruptions.
Education
Bachelor of Engineering - BE - Electronics Engineering
University of Pune
01-2016
Skills
- Microsoft 365 ExchangeOnline
- Microsoft 365 Teams Administration
- Microsoft 365 Intune/MDM
- Microsoft 365 Outlook
- Microsoft Defender
- Customer relationship management
- PowerShell scripting
- Problem solving
- Azure Active Directory/EntraID
- Advanced Threat Protection
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Proofpoint Certified AI Email Security Specialist, 12/31/25
Timeline
Technical Account Executive
Lepide
05.2022 - Current
Technical Specialist
Mindtree
08.2021 - 04.2022
Sr. Technical Advisor
Concentrix
01.2020 - 08.2021
Project Engineer
Wipro Technologies
03.2017 - 12.2019
Bachelor of Engineering - BE - Electronics Engineering
University of Pune