Ravindran J

Projects: DWS Global Rack Move, Avaya Aura10 Global Upgrade, C&I CloudForte Lab Setup, DoT Australia

• Work with cross-functional support teams for the platform, storage, backup, networking, etc. for solution design, implementation, troubleshooting of operational issues, incidents, etc.
• Managed service delivery team resources to meet obligations, metrics, and SLAs in contracts across full-range of required functions, including incident, problem, change, controls, reports, service request, and production processing.
• Increased individual productivity by 50% and decreased duplication of efforts among team members working on some issues, diverting focus to other critical issues, by creating 'Daily Tasks & Duties Schedule and common roadmap' for day-to-day business operational support.
• Facilitating all cloud technology team to define and sign off on the requirements. Coordinated all activities on behalf of the user ensuring a seamless single point of contact for all services requiring immediate support.
• Liaise with all internal service delivery teams to ensure a consistently high level of solution. Ensured the user notified as soon as possible of any possible disruption to services provided.
• Minimized risk to both end-users and the client. Assisted the client’s execution of their IT strategy through the implementation of continuous improvements that align with the needs of the clients business.
• Develop and present monthly operations review to Executive VP, SVPs and Directors.
• Working on Project Management tools like Confluence for Project Governance, tracking and reporting.
• Working on Jira for creating Epic, user stories, subtasks
• Working in Clarity for Project tracking, risks & issues, status report, baselining
• Conducted stakeholder management across IT and clients to ensure project success and alignment with business objectives.
• Ensured availability of resources, meeting of timelines, and other project details through effective time management.
• Identified continuous improvement opportunities to optimize project delivery and outcomes.
• Performed cost and budget analysis, ensuring financial efficiency and accountability.

Projects: British Telecom, Globe Life, Unisys Infrastructure, Digistics, Ryder

I was the Offshore BT Operations Manager & Mainframes Operation team lead at Unisys India with expertise in multiple tools to schedule batch jobs across a wide range of platforms/OSs. Some of my deliverables are listed below.

· Create/Schedule batch jobs using Control-M/MORE/Windows task scheduler

· Job Schedule modification

· Job failure monitoring and log analysis, Job reruns

· Build/modify Scheduling Calendars

· Creating/removing dependencies between jobs

· Allocating/De-allocating Quantitative resources (QR) during maintenance/upgrade periods

· Creating job trigger conditions

· Job History analysis

Documentation and Flow chart Management:

· Managing and updating the document contents proactively by hosting weekly “Documentation Review calls”.

· Creating and managing the flow chart required for the project using MS Visio tool
Skills.

· Creating and managing the skill matrix for the team.

Team Management & Other responsibilities.

· Build, mentor, and manage Operations team that supports multi-domain technologies specific to Mainframes, Scheduling, and WLA.

· Identify new business opportunities to grow our existing scope of operations. Interact and interface with stakeholders, and technical teams until project completion. Prepare and update operating procedures for the new and existing processes.

· Coordinated and completed the Shift Left on I series AS400 – Ryder to Command Center Mainframes Team.

· Took extra responsibilities and taken care of Command Center VIC reports (Total of 110 Resource’s in India), Command center Video wall management, Command Center Assert Management, Mainframes & DB Roster.

Client Description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

Responsibilities Undertaken:

· Create and schedule changes for L2 Ops and L3 SME teams of SecOps.

· Monitor change requests from CCR, CMP and Snow.

· Acknowledge the change request and review the change Record to ensure required fields are filled out appropriately.

· Contact/communicate with requestor in case rework is required.

· Ensure task acceptance and approvals in a timely manner by contacting task owners and approvers according to escalation guidelines.

· Follow-up on approvals based on the assigned approvers and ensure approvals complete.

· Coordinate for expedited changes with appropriate approvals.

· Reschedule changes in case of expiry.

· Negotiate green zones and mediate scheduling conflicts.

· Communicate with L2 Ops/ L3 SME team, if needed, regarding expected time to be approved (SLOs).

· Update change approval matrix with common changes and respond to the requestor in case of any queries related to approvals.

Additional Roles:

· Representing Changes in CAB meetings and getting approval globally (NAM, ASPAC, JAPAN, Hong Kong and Australia).

· Communicate with MD and SVP globally for getting approval note.

· Chasing Task acceptance across NON PSO team

· Creating SLA Reports and daily work book.

· Hosting huddle calls and updating the information shared via CAB to the team.

Role: Shift Manager, L1 and L2 Support

Client: Unisys BT (L1 & L2 Support)

Project: British Telecom (U.K)

Role: Shift Manager

Details: The project involves L1 & L2 Technical Support for Unisys A Series mainframe

Team Size: Eleven members