Summary
Overview
Work History
Education
Skills
Websites
Enjoy long drives to unwind and explore new places, passionate about cooking — experimenting with ne
Timeline
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Ravindranath Pandurangan

IT and Compliance
Bengaluru

Summary

Detail-oriented and results-driven IT & Compliance Manager with proven expertise in Cloud Operations, Cloud Security, and IT infrastructure management. Specialized in ensuring alignment with leading regulatory, security, and compliance frameworks such as ISO 27001, GDPR, and SOC 2. Adept at designing and enforcing policies that mitigate risk, uphold data privacy, and support seamless internal and external audits. Experienced in leading cloud-based environments (AWS, Azure, GCP), implementing SecOps practices, and supporting secure, high-availability systems. Recognized for driving process improvements, optimizing operational efficiency, and maintaining a strong security posture across cloud and on-premise infrastructures. A fast learner who consistently stays current with emerging technologies and compliance standards.

Overview

18
18
years of professional experience

Work History

Manager IT & Compliances

CXWAI Tech India Pvt Ltd
Bangalore
01.2019 - Current
  • Maintain and support internal IT systems (endpoint devices, servers, network).
  • Manage identity and access control, backups, patching, and incident response.
  • Maintain IT documentation, asset inventory, and SOPs for audits and troubleshooting.
  • Monitor and manage cloud infrastructure (AWS, Azure, GCP) including EC2, S3, IAM, VPC, RDS, etc.
  • Automate infrastructure tasks using tools such as Terraform, CloudFormation, or Ansible.
  • Optimize cloud usage and costs using tagging, budgeting, and resource governance practices.
  • Implement and monitor cloud security posture including encryption, logging, and access policies.
  • Manage CI/CD pipelines and assist with deployments, rollbacks, and environment maintenance.
  • Ensure IT and cloud environments comply with frameworks such as ISO 27001, SOC 2, GDPR, or HIPAA.
  • Maintain evidence for audits and assessments including logs, access reviews, and policies.
  • Develop and enforce IT & security policies (e.g., data protection, acceptable use).
  • Conduct internal risk assessments and coordinate remediation of vulnerabilities.
  • Deliver awareness and training sessions on security and compliance best practices.
  • Proficient with cloud platforms (AWS, Azure, or GCP) and services (EC2, IAM, S3, VPC, etc.).
  • Experience with monitoring tools, log management (e.g., CloudWatch, ELK), and automation (e.g., Terraform, GitHub Actions).
  • Establishing and running the processes for on-going maintenance monitoring support and security patching of a platform.
  • Manage and document our platform infrastructure. This can go from installing a new Consul server to resolving performance issues, through setting up a continuous integration pipeline.
  • Happy to jump from one area to another and bring my technical expertise to bear on complicated problems.
  • Perform various development activities for DevOps practices for the project, including continuous integration, continuous delivery, continuous testing, and continuous monitoring.
  • Design continuous integration best practices for the development team using Docker, and Jenkins.
  • Responsibility for configuration management for infrastructure as code.
  • Manage deployments to Cloud services providers (CSP) environments, including AWS, GCP, OCI and Azure.
  • Collaborating with other DevOps engineers to maintain a deployment and management strategy.
  • Assisting with creating and maintaining an automation and monitoring framework.
  • Developing automation using Shell scripting, Linux etc.
  • Creating and implementing application monitoring and logging strategies using different tools.

DevOps Engineer

CXWAI Tech India Pvt Ltd
Bangalore
01.2019 - Current
  • Establishing and running the processes for on-going maintenance monitoring support and security patching of a platform.
  • Manage and document our platform infrastructure. This can go from installing a new Consul server to resolving performance issues, through setting up a continuous integration pipeline.
  • Happy to jump from one area to another and bring my technical expertise to bear on complicated problems.
  • Perform various development activities for DevOps practices for the project, including continuous integration, continuous delivery, continuous testing, and continuous monitoring.
  • Design continuous integration best practices for the development team using Docker, and Jenkins.
  • Responsibility for configuration management for infrastructure as code.
  • Manage deployments to Cloud services providers (CSP) environments, including AWS, GCP, OCI and Azure.
  • Collaborating with other DevOps engineers to maintain a deployment and management strategy.
  • Assisting with creating and maintaining an automation and monitoring framework.
  • Developing automation using Shell scripting, Linux etc.
  • Creating and implementing application monitoring and logging strategies using different tools.

System Administrator

eMart Solutions
01.2015 - 01.2019
  • Installing, configuring and maintain servers and networks.
  • Overseeing system performance and troubleshooting issues.
  • Creating a backup and safeguarding the data if there are any hindrances.
  • Performing system upgrades following new releases.
  • Maintaining internal documentation through Wiki.
  • Performing account setup.
  • Sustaining network integrity, server deployment, and security.
  • Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems.
  • Ensuring high-level security and efficiency resulting in 100% output.

Noc Engineer

Airlink Wireless Pvt Ltd
01.2011 - 01.2015
  • Installing, configuring and maintain servers and networks.
  • Overseeing system performance and troubleshooting issues.
  • Creating a backup and safeguarding the data if there are any hindrances.
  • Performing system upgrades following new releases.
  • Maintaining internal documentation through Wiki.
  • Performing account setup.
  • Sustaining network integrity, server deployment, and security.
  • Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems.
  • Ensuring high-level security and efficiency resulting in 100% output.

Tech Support Engineer

Pronto Networks Inc
01.2008 - 01.2011
  • Provide Level 1/Level 2 technical support for wireless networking products and solutions (e.g., Wi-Fi access points, controllers, routers, wireless bridges).
  • Troubleshoot wireless network issues related to connectivity, signal interference, authentication, roaming, and bandwidth.
  • Guide customers through product configurations and assist with installations and upgrades.
  • Analyze logs, packet captures, and wireless heatmaps to resolve complex issues.
  • Document all support cases, solutions, and diagnostics using the internal ticketing system.
  • Escalate unresolved issues to engineering or higher-level support teams.
  • Collaborate with cross-functional teams (R&D, QA, Product Management) to address recurring problems and product improvements.
  • Assist with knowledge base documentation and contribute to internal learning.

Customer Support engineer

Ageis Pvt Ltd
01.2007 - 01.2008
  • Handle customer queries and complaints related to LG products via phone, email, or support ticketing system.
  • Provide first-level technical assistance for products like TVs, washing machines, refrigerators, air conditioners, monitors, and other electronics.
  • Guide customers through basic troubleshooting steps and escalate complex issues to appropriate technical teams.
  • Maintain accurate case logs and follow up to ensure resolution and customer satisfaction.
  • Coordinate with service centers and technicians for on-site service visits.
  • Stay updated with the latest LG product features, firmware updates, and support protocols.
  • Educate customers on product usage, maintenance tips, and warranty policies.
  • Collect customer feedback and report recurring issues for continuous improvement.

Education

Bachelor of Computer Applications - Computer Applications Development

Manasa Educational Institution
Bangalore
04.2001 -

Skills

🧠 Core Technical Skills

💼 Management & Soft Skills

Enjoy long drives to unwind and explore new places, passionate about cooking — experimenting with ne

  • Long drives: I enjoy long drives as a way to clear my mind, explore new routes, and find inspiration in nature and different landscapes.
  • Cooking: Passionate about cooking, especially experimenting with new recipes and cuisines, which nurtures my creativity and attention to detail.
  • Listening to music: Music helps me relax and recharge, and I enjoy a wide variety of genres depending on my mood — from upbeat tunes to calm melodies.

Timeline

Manager IT & Compliances

CXWAI Tech India Pvt Ltd
01.2019 - Current

DevOps Engineer

CXWAI Tech India Pvt Ltd
01.2019 - Current

System Administrator

eMart Solutions
01.2015 - 01.2019

Noc Engineer

Airlink Wireless Pvt Ltd
01.2011 - 01.2015

Tech Support Engineer

Pronto Networks Inc
01.2008 - 01.2011

Customer Support engineer

Ageis Pvt Ltd
01.2007 - 01.2008

Bachelor of Computer Applications - Computer Applications Development

Manasa Educational Institution
04.2001 -

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Ravindranath PanduranganIT and Compliance