Ravisankar V
Summary
12 years of Experience in Team Management/Client Relationship Management /Business Development/ Documentation/Operation in Retail & Shipping Sector. Possesses knowledge in areas of Logistics, Customer Service, Sales, Operations and Management. Astute experience in managing and leading sales functions, motivating teams to attain pre-determined targets for the sales within specified time.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
SALES MANAGER
OCEAN AXIS SHIPPING SERVICES LLC
DUBAI
01.2023 - 02.2025
- Mange overall sales volume both imports and exports
- Visiting customers with salesperson if they have problem convincing customers.
- Coordinating with POD offices for bookings
- Customer retention and adding new accounts.
- Tracking of inventory to ensure no storage incurred at Jebal Ali.
- Visiting regular customers to ensure their support.
- Led sales team to achieve revenue goals and improve customer engagement.
- Collaborated with logistics teams to ensure timely delivery of services to clients.
- Established strong relationships with key clients to enhance customer satisfaction and loyalty.
- Managed daily operations of sales department, including supervision of staff members.
- Created and presented monthly reports to management on sales performance.
SALES EXECUTIVE
KOREA MARINE TRANSPORT COMPANY-KMTC
DUBAI
03.2019 - 12.2022
- Coordinating with customers for bookings
- To liaise with HQ for special rates
- To bring new accounts and manage existing accounts
- Preparing daily & weekly sales report.
- Ensuring customer retention by maintaining a healthy relation with customers
- Coordinating with customer service & operation team if there is any issues.
- Coordination with overseas offices for Nominations.
- Collaborated with internal teams to streamline operational processes and improve efficiency.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
STORE MANAGER
PETZ RETAIL LIMITED- ALAPPUZHA
ALAPPUZHA
09.2017 - 01.2019
- Resolve customer complaints regarding sales and service.
- Determine price schedules and discount rates.
- Plan and direct staffing, training, and performance evaluations
- To develop and control sales and service programs.
- Monitor customer preferences to determine focus of sales efforts.
- Working closely with customers, building relationship to ensure smooth flow of operations.
- Meeting volume Targets.
CUSTOMER SERVICE REPRESENTATIVE
GROUPON SHARED SERVICES - CHENNAI
CHENNAI
08.2015 - 08.2017
- To ensure that appropriate changes were made to resolve customer's problems.
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise & refunds
- Review claim adjustments with dealers, examining parts claimed to be defective.
- Handling special Queues to maintain Customer Satisfaction.
Marketing & Documentation In-Charge
BHAVANI SHIPPING & SERVICES -COCHIN
02.2014 - 03.2015
- Preparation of inventory report.
- Transshipment of container and the connected services.
- Releasing of export documents using Inova & EBMS Software.
- Preparation of Export Advance List and submitting EGM to customs
- Dealing with the damage issue of the containers and coordination with the yard.
- Regular Customer visits to secure bookings for Gulf and Upper Gulf Ports
- Liaison with Operation Departments for equipment availability.
- Sending Sales leads to overseas office as a part of Reverse Marketing.
- Meeting volume targets.
- Building strong relationship for the line in the location.
- To ensure that optimum balance Inventory is maintained so as to achieve total target of the Organization.
- Preparing Marketing reports, Market updates and Statistics.
Education
Master in International Business (MIB) - Supply chain management
Bharathiar University
Coimbatore 06.2011 - 05.2013
Bachelor in Computer Applications (BCA) -
Periyar University
Salem 06.2007 - 04.2010
Science,Maths,English
Central Board of Secondary Education (CBSE)
Alappuzha 06.2005 - 04.2007
Secondary School Leaving Certificate - English,Science,Maths,
Central Board of Secondary Education (CBSE)
06.2004 - 04.2005
Skills
- Sales strategy
- Customer relationship management
- Data analysis
- Market research
- Team leadership
- Performance tracking
- Effective communication
- Strategic planning
- Client retention
- Problem solving
- Key account development
- Employee motivation
- Sales expertise
- Sales coaching
- Sales planning
- Verbal and written communication
- Analytical problem solver
- Sales team training
- Sales operations
- Vendor relationship management
- Training and development
- Pipeline management
- Strategic partnerships
- Rapport and relationship building
- Supply chain Management
Languages
- English
- Hindi
- Tamil
- Malayalam
Disclaimer
I hereby declare that all the information provided above is correct and true to my knowledge and I am aware that I would be held responsible for any errors or discrepancies found herewith.
Personal Information
- Date of Birth: 08/18/89
- Nationality: Indian
Recognized For
- Strong domain experience in customer service in Logistics industry, service to sales initiative & service delivery.
- Rendering efficient customer service experience with strong relationship management & negotiation skills.
- Proficient in managing sales, building relationship with clients and achieving desired goals.
- Diligent leader with effective negotiation and client servicing skills.
- Coordination and able to work well with all levels of management and staff.
Languages
Malayalam
First Language
English
Advanced
C1
Hindi
Advanced
C1
Tamil
Upper Intermediate
B2
Timeline
SALES MANAGER
OCEAN AXIS SHIPPING SERVICES LLC
01.2023 - 02.2025
SALES EXECUTIVE
KOREA MARINE TRANSPORT COMPANY-KMTC
03.2019 - 12.2022
STORE MANAGER
PETZ RETAIL LIMITED- ALAPPUZHA
09.2017 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
GROUPON SHARED SERVICES - CHENNAI
08.2015 - 08.2017
Marketing & Documentation In-Charge
BHAVANI SHIPPING & SERVICES -COCHIN
02.2014 - 03.2015
Master in International Business (MIB) - Supply chain management
Bharathiar University
06.2011 - 05.2013
Bachelor in Computer Applications (BCA) -
Periyar University
06.2007 - 04.2010
Science,Maths,English
Central Board of Secondary Education (CBSE)
06.2005 - 04.2007
Secondary School Leaving Certificate - English,Science,Maths,
Central Board of Secondary Education (CBSE)
06.2004 - 04.2005