Ravish Bharadwaj
Mohali
Summary
Experienced Customer Support/ Business Development Team Leader with a proven track record of driving revenue growth and fostering high-performing teams. Skilled in identifying new business opportunities, cultivating strategic partnerships, and leading cross-functional teams to achieve ambitious targets. Adept at implementing innovative strategies to expand market reach and exceed sales objectives. Committed to fostering a collaborative and results-driven environment to maximize team potential and drive organizational success.
Overview
8
8
years of professional experience
Work History
Customer Support Team Leader
Finvasia
Mohali
03.2024 - Current
- Managed, monitored and evaluated customer support team members to ensure performance expectations were met.
- Developed and implemented strategies for improving customer service processes and procedures.
- Resolved escalated customer inquiries in an efficient and timely manner.
- Conducted weekly team meetings to discuss progress, challenges and opportunities within the department.
- Generated monthly reports summarizing the activities of the Customer Support Team for review by executive leadership.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Business Development Team Leader
Finvasia
Mohali
01.2023 - 03.2024
- Led and managed a team of Business Development professionals to achieve sales targets.
- Provided coaching and mentoring for members of the Business Development Team.
- Partnered with marketing teams to create content that drives lead generation efforts.
- Cultivated relationships with existing customers through proactive outreach.
- Attended trade shows, conferences, networking events to promote products, services of the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Business Development Executive
Finvasia
Mohali
04.2022 - 01.2023
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Generated new business opportunities through cold calling campaigns.
- Participated in trade shows, conferences, and other marketing events.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
Educator
Vidushi Commerce Classes
Chandigarh
03.2016 - 03.2022
- Instructed students in the fundamentals of commerce and business practices, including accounting principles and marketing strategies.
- Developed lesson plans to teach key concepts in economics, finance, management, marketing, operations and international business.
- Assessed student understanding of course material through written exams, oral presentations and practical exercises.
- Identified weakness and strengths to create strategic student improvement plans.
Education
Master of Arts - Econometrics And Quantitative Economics
SGGS College
Chandigarh, India05-2021
Bachelors Of Commerce - Finance And Business Management
GCCBA College
Chandigarh, India05-2016
Skills
- Team Management
- Client Engagement
- Customer Relations
- Sales
- SLA management
- Communication proficiency
- CRM
- MS Office
Accomplishments
● Selected as Fxview representative at IFX expo within the first 6 months of employment.
● Promoted to Team Leader within 9 months of joining.
● Recognized as Performer of the Month.
● Achieved highest net deposit for the month of December’23.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Projects
- Issue of Gender Sensitization in India
- Role Of Start Ups in India
Timeline
Customer Support Team Leader
Finvasia
03.2024 - Current
Business Development Team Leader
Finvasia
01.2023 - 03.2024
Business Development Executive
Finvasia
04.2022 - 01.2023
Educator
Vidushi Commerce Classes
03.2016 - 03.2022
Master of Arts - Econometrics And Quantitative Economics
SGGS College
Bachelors Of Commerce - Finance And Business Management
GCCBA College
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