Ravishankar M
Banking operations
Bangalore
Summary
Result-driven Banker with extensive experience in Liability Operations. Proven expertise in KYC documentation and AML guidelines governing banking operations. Highly skilled in implementing new processes in coordination with stakeholders, training teams regarding new and ongoing processes, and delivering exceptional customer experiences. Adept at resolving key issues with discretion and professionalism.
Overview
18
18
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Manager - Regional Processing Centre
Kotak Mahindra Bank
08.2013 - Current
- Retail Liability Operations - overseeing document screening for KYC/AML compliance, Customer/Client Onboarding, and Servicing documentation
- Led team and provided on-the-job training on new client adoption, onboarding documentation, KYC documentation, AML/CFT procedures, and client periodic review, ensuring compliance with RBI and internal guidelines and AML standards
- Collaborated with Product, Process, Compliance, Audit, and Service Quality Teams to enhance customer experiences while adhering to guidelines
- Successfully managed a project to implement the operational part of the FASTag process, partnering with tech teams to build automated solutions, provide feedback for efficiency improvements, and elevate service standards during the FASTag product launch
- Conducted UAT of new deployments and delivered feedback to product and tech teams
- Acting as a team leader for processing complex category requests under effectively defined roles Mentored and trained team members and branch teams regarding processes.
Deputy Manager
Axis Bank
11.2012 - 08.2013
- Managed walk-in customers, facilitated business acquisition/servicing, and sourced new business Provided top-notch service to walk-in customers and resolved queries by coordinating with respective teams Assisted customers with investment products and ensured the deepening of business through sales of products/services to existing customers
- Handled branch operations, ensuring seamless teller activities, clearing operations, and cash management services.
Assistant Manager
IDBI Bank Ltd
01.2011 - 10.2012
- Served walk-in customers and efficiently executed their requests, including teller activities and supervising cheques clearing and mapped ATM Ensured timely execution of requests, resolved customer queries, and coordinated with different teams for timely resolutions Facilitated co-operative bank customers in booking GOI bonds in liaison with the Treasury ops team Coordinated with Treasury for call money, notice money, and short-term deposits Supervised ATM cash loading and maintenance to ensure smooth functioning Handled payment forms for branch expenses and ensured timely payments by the Accounts department Implemented BCP procedures and conducted regular BCP drills in times of emergency.
Officer
ICICI Bank Ltd
08.2006 - 12.2010
- Conducted KYC document screening for opening accounts of different constitutions Communicating with the sourcing team, providing assistance in obtaining required documents and offering solutions with alternative documents Conducted periodical reviews of customers to ensure compliance with defined KYC and AML standards Handled service requests for over 50 branches across Bangalore/South Karnataka Executed requests pertaining to account opening and related services Processed tax exemption forms, including 15 G/H and TDS exemption certificates
Education
Master's Degree in Business Administration - undefined
Jawaharlal Nehru National College of Engineering, Visveswaraiah Technological University
Bachelor's Degree in Computer Science - undefined
Gulbarga University
Skills
Proficient in KYC documentation
Certification
Project Management Professional (PMP) from PMI
Timeline
Senior Manager - Regional Processing Centre
Kotak Mahindra Bank
08.2013 - Current
Deputy Manager
Axis Bank
11.2012 - 08.2013
Assistant Manager
IDBI Bank Ltd
01.2011 - 10.2012
Officer
ICICI Bank Ltd
08.2006 - 12.2010
Master's Degree in Business Administration - undefined
Jawaharlal Nehru National College of Engineering, Visveswaraiah Technological University
Bachelor's Degree in Computer Science - undefined
Gulbarga University
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