SWATI SAGARIKA PADHI
Brahmapur
Summary
Senior Manager with 12 years of extensive experience and a robust background at Syndicate Bank and Canara Bank, showcasing expertise in customer communication and team collaboration. Proven track record in enhancing transaction monitoring and MIS reporting, significantly improving customer service efficiency. Brings a blend of analytical prowess and empathetic listening, poised to excel in dynamic environments.
Overview
14
14
years of professional experience
Work History
Senior Manager
Canara Bank
Keonjhar
09.2020 - Current
- Worked as Branch Manager in semi urban branch
- Administering and resolving customer complaints and providing after sales service to ensure efficiency.
- Managing the overall retail domain entailing business planning, marketing strategy.
Manager
Syndicate Bank
Bangalore
06.2016 - 03.2019
- Worked as Second-in-charge at Koramangala branch Bangalore
- Analyzing latest marketing trends , tracking competitors' activities and providing valuable inputs for fine-tuning sales & marketing strategies.
- Assisted branches, worked as an active team member in upgradation project at Department of IT , Syndicate Bank Head Office
Assistant Manager
Syndicate Bank
Odisha
11.2011 - 06.2016
- Controlling and monitoring branch resources, i.e; operating staff, sales team as well as the relationship manager channel for business acquisition and achievement of branch budgets.
- Managing risk based monitoring for unusual activity including detention, investigation, suspicious reporting to concerned departments, documented the file with supporting documents.
- Approving new clients through due diligence procedures including the review of KYC documentation.
Probationary Officer
Syndicate Bank
Vijayawada
02.2011 - 11.2011
- Leading sales and business development including account management , customer relationship development.
- Exploring potential business avenues and managing marketing and sales operations for achieving the business targets , initiating market development efforts and increased business growth.
Education
B-Tech - IT
BPUT
06-2009
Skills
- Team Management & Leadership
- Strategic Planning & Leadership
- Risk Mitigation & Management
- Cross functional Coordination
- MIS reporting and documentation
- Submission of reports/statements/returns
- Compliance with KYC norms
- Supervision in control of sick units/potential NPAs
- Custody of forms/security items
- Mobilisation of deposits
- Customer relations/Service
- Process in-depth understanding of various product and processes of Retail Banking
- Well organized with a track record that demonstrates self motivation and initiative to achieve goals
- Transaction Processing and monitoring
- Projecting good image of bank in the operational area
Accomplishments
- Worked as branch in-charge in a rural branch since June 2014 to June 2016 with effective delegation of duties and maintaining healthy work environment
- Conducted various programme regarding different products and schemes of our organization and making banking awareness among people
- Worked in Syndicate bank Department of IT from July 2017 to September 2020 for Syndicate bank software upgradation project.
- Worked as Branch-in-charge in semi-urban branch with total 10 staff members from September 2020 to January 2023.
Languages
- ENGLISH
- HINDI
- ORIYA
Personal Information
- Date of Birth: 04/25/88
- Gender: FEMALE
- Nationality: INDIAN
- Marital Status: MARRIED
Timeline
Senior Manager
Canara Bank
09.2020 - Current
Manager
Syndicate Bank
06.2016 - 03.2019
Assistant Manager
Syndicate Bank
11.2011 - 06.2016
Probationary Officer
Syndicate Bank
02.2011 - 11.2011
B-Tech - IT
BPUT
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