Ravish Kumar Pandey
Security & Safety Professional
Gurgaon
Summary
Accomplished Key Account Manager with a proven track record at Walsons Services Pvt. Ltd Jaguar Security Services Pvt Ltd & SLV Security Services Pvt Ltd, adept in client relationship building and security operations. Excelled in enhancing account retention and driving revenue growth by leveraging expertise in security team leadership and business development. Achieved a high level of customer satisfaction through effective problem-solving and team coordination.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Key Account Manager
Walsons Services Pvt. Ltd
10.2024 - Current
- Client Relationship Management:
- Building Strong Relationships: Develop and maintain long-term, positive relationships with key clients, ensuring their security needs are met and that the company remains their preferred provider.
- Customer Retention: Proactively address client concerns and provide solutions to retain them over the long term.
- 2. Account Development:
- Negotiation & Contract Renewal: Lead contract renewals and negotiations, ensuring favorable terms for both the client and the company.
- 3. Project Management:
- Solution Design and Implementation: Oversee the deployment and integration of security systems and services, ensuring timely and successful implementation.
- Coordination of Resources: Work with internal teams (sales, technical support, operations) to ensure the smooth delivery of security solutions.
- Monitoring Performance: Track the effectiveness of the implemented solutions and ensure that service-level agreements (SLAs) are met.
- 4. Market and Industry Knowledge:
- Security Industry Trends: Stay up to date with the latest trends in security technologies, compliance requirements, and threats to ensure that clients are provided with the most current solutions.
- 5. Customer Support & Service Excellence:
- Issue Resolution: Address any concerns or complaints from clients regarding the performance of security solutions and ensure prompt resolution.
- Service Excellence: Regularly review client satisfaction, working with the operations and support teams to resolve any issues promptly and enhance the customer experience.
- 6. Sales & Revenue Management:
- Revenue Targets: Achieve sales targets by managing the sales cycle for key accounts, ensuring a high level of account retention, and driving revenue growth.
- Pricing Strategy: Develop pricing strategies that maximize profitability while maintaining competitive advantages.
- 7. Reporting and Documentation:
- Account Reviews: Provide regular updates on account health, progress, and issues to upper management.
- Sales Reporting: Prepare reports on sales activity, revenue generation, and account status to ensure transparency and alignment with organizational goals.
- Data Entry and Maintenance: Keep detailed and accurate records of all interactions with key accounts in the CRM system.
- 8. Collaboration with Other Departments:
- Internal Coordination: Work closely with internal teams like marketing, technical support, and R&D to deliver the best possible security solutions to clients.
- Feedback Loop: Collect feedback from clients and relay it to relevant departments to improve product offerings and service delivery.
- 9. Compliance and Risk Management:
- Ensure Compliance: Ensure all security solutions adhere to industry standards, regulatory requirements, and legal considerations.
- Risk Assessment: Work with clients to assess risks and develop strategies to mitigate them with appropriate security systems.
Key Account Manager
Jaguar Security Services Pvt Ltd
New Delhi
07.2021 - 09.2024
Key Account Manager
SLV Security Services Pvt. Ltd.
IFFCO Tokio General Insurance Company Sector 44 Gurgaon
12.2019 - 07.2021
Key Account Manager
Jaguar Security Services Pvt. Ltd
HCL Technologies India Pvt Ltd Sector-126 Noida
05.2018 - 12.2019
Executive Control Room
ISS SDB Security Services Pvt. Ltd
CRISIL Limited Plot No 46 Sector 44 Gurugram Haryana
05.2012 - 05.2018
Education
Bachelor of Arts - Economics
Veer Bahaur Singh Purvanchal University
Jaunpur Uttar Pradesh 07.1996 - 05.1999
Skills
Key account management
Client relationship building
Account management
Business development
Security Operations
Safety and security procedures
Security team leadership
Security screening
Daily status reports
Emergency Response
Training Management
Timeline
Key Account Manager
Walsons Services Pvt. Ltd
10.2024 - Current
Key Account Manager
Jaguar Security Services Pvt Ltd
07.2021 - 09.2024
Key Account Manager
SLV Security Services Pvt. Ltd.
12.2019 - 07.2021
Key Account Manager
Jaguar Security Services Pvt. Ltd
05.2018 - 12.2019
Executive Control Room
ISS SDB Security Services Pvt. Ltd
05.2012 - 05.2018
Bachelor of Arts - Economics
Veer Bahaur Singh Purvanchal University
07.1996 - 05.1999
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