Raylon Fernandes
Project Manager/Operations Manager
Summary
Experienced Project Manager with a proven track record of success in leading and managing projects for the EMEA region. Successfully led the Diners Club project in Australia, overseeing all business operations and ensuring its smooth execution. Certified in Generative AI and Prompt Engineering, bringing a dynamic and versatile skill set to the table. Demonstrated expertise by completing two successful transitions in CITI's line of business for Australia. With 19 years of experience in project management and core operations, currently responsible for overseeing all core project operations activities. Also gained valuable experience working on projects for CITI North America and the India TAJ domain within TCS, further enhancing expertise and adaptability.
Overview
21
21
years of professional experience
Work History
Project Manager/Delivery Manager
TCS
09.2024 - Current
- Project management of all core operation for CITI bank
- Transition and heading all core operational KPI's for Diners Club portfolio-Australia Region
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Project transition and Go live on all back-office functionalities-Australia Region
- Managing the banking and cards project for the -North America region
- Managing key project releases and roll outs
- Client facing for all incident management as well as MIM for the projects
- Spear heading in new launch of software apps MBOL with CITI as well as financial services for projects such as BNPL
Relief Team Leader
JP Morgan Chase
03.2004 - 10.2006
Education
B.com - specialization in Auditing
Skills
Overall Project Management
Management of new releases
Managing Process changes in business
Handling Client relationship
QBR/MBR
Transition and Management of new business
Excellent interpersonal and written communication skills
Professional in public speaking
Able to analyze information
Expert in people handling
Meeting organization/client KPI
Courage to challenge
Problem solving ability
Open-minded
Quick to learn and master new technology
Current Position
Project Manager/Delivery Manager, Currently in the role of a Project manager for EMEA region, and previous to this transitioned projects and was heading the CITI Diners Club which comprises of 100% business in the Australia geography. Certified in Generative AI, and Prompt Engineering.
Accomplishments
- Automation of tools such as SOA's to avoid the human intervention errors
- Activation and smooth functioning of the work from home model during lockdown and was awarded the Covid warrior
- Lean Six Sigma green belt certification
- Successful closure of Agile value logs
Professional Synopsis
A dynamic professional with active experience in project management and core operations. Have completed two transitions in Australia for CITI and Diners Club line of business, and currently handling all core project operations activities. Have also had the opportunity to work for the Citi North America Project and the India TAJ domain within TCS.
Recent Certifications
- Generative AI/Open AI
- Prompt engineering (GPT)
Previous Upskilling
Basics in Power BI (completed and certified)
Applications worked on
- JIRA
- Confluence
- PTS
- Eclipse
- CMS
- Avaya
- Nice
- Sawgrass
- Firefly
Summary of Skills
Excellent interpersonal and written communication skills, professional in public speaking for large events, Able to analyze information and use it to make robust decisions, Expert in people handling and meeting both the organization/client KPI, Has the courage and confidence to speak up and will challenge others even when met with resistance and unfamiliar circumstances, An inquisitive, open-minded type, who seeks out new platforms or ways to support development of the organization, Knows Microsoft office and quick to learn and master new technology
Roles And Responsibilities
- Responsible for achieving the core KPI's for the project set by the Client/Organization
- Tracking and guiding improvement in performance
- Responsible for clearance of all audits and compliance for the project
- Spearheading of all overhead dependencies for the smooth functions of the business such as all logistic requirements, INC, MIMs
- Heading all client calls such as monthly business reviews
- Interacting with all relationship managers and corporate's for the Australia region
- Heading all new requirements and interviews for hiring
- Responsible for identifying talent for elevation team members for better growth prospects
Timeline
Project Manager/Delivery Manager
TCS
09.2024 - Current
Relief Team Leader
JP Morgan Chase
03.2004 - 10.2006
B.com - specialization in Auditing
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