Raymond Prince
Thrissur,KL
Summary
Dynamic professional with a proven track record in CRM Management and Team Leadership, notably at Vipinkumar A S. Excelled in client acquisition, fostering strategic partnerships, and driving significant customer satisfaction improvements. Skilled in leveraging data analytics and relationship management to achieve business goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Business Development
Vipinkumar A S
02.2024 - Current
- Increased client base by identifying new business opportunities and establishing strategic partnerships.
- Conducted market research to identify new opportunities and target markets.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Coordinated with design and media teams to develop high-quality creative assets.
Customer Service Associate
Aditya Narayan Mishra
09.2023 - 01.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled billing and payment issues by following guidelines and resolving disputes.
Executive Trainee
Blessy Babu
01.2021 - 06.2021
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Contributed to the development of marketing campaigns, increasing brand awareness and driving customer engagement.
- Interviewed, recruited and trained new onboarding candidates.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Master of Commerce - Finance And Taxation
SNGIST Arts And Science College
Ernakulam, India08-2023
MBA - Finance
Bharathiar University
Coimbatore, India08-2022
Bachelor of Commerce - Finance And Taxation
Presentation College of Applied Sciences
Ernakulam, India03-2020
Skills
- CRM Management
- Client acquisition
- Relationship Management
- Data Analytics
- Business Networking
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Playing keyboard, Swimming, Listening music, Watching web-series.
Whenever I get free time I used to play my melodica (musical instrument), also i used to go for swimming with my friends. Listening music and watching web-series are also my hobbies.
Timeline
Assistant Manager of Business Development
Vipinkumar A S
02.2024 - Current
Customer Service Associate
Aditya Narayan Mishra
09.2023 - 01.2024
Executive Trainee
Blessy Babu
01.2021 - 06.2021
Master of Commerce - Finance And Taxation
SNGIST Arts And Science College
MBA - Finance
Bharathiar University
Bachelor of Commerce - Finance And Taxation
Presentation College of Applied Sciences
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